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The differences between customer assistants and senior customer service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer assistant and a senior customer service representative. Additionally, a senior customer service representative has an average salary of $35,008, which is higher than the $31,331 average annual salary of a customer assistant.
The top three skills for a customer assistant include reservations, customer assistance and customer service. The most important skills for a senior customer service representative are outbound calls, windows, and customer inquiries.
| Customer Assistant | Senior Customer Service Representative | |
| Yearly salary | $31,331 | $35,008 |
| Hourly rate | $15.06 | $16.83 |
| Growth rate | -4% | -4% |
| Number of jobs | 177,008 | 187,517 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 35% | Bachelor's Degree, 46% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A customer assistant is responsible for providing the best customer service, handling customer inquiries, managing complaints, and processing requests depending on the clients' needs. Customer assistants must have exceptional communication skills and the knowledge of the goods and services the company offers to accommodate customers on their concerns. A customer assistant should also have a good grasp on marketing processes to sell products, take orders, and develop sales pitches to potential customers to drive revenues, increase profitability, and maintain good customer feedback.
A senior customer service representative specializes in communicating with clients and providing them with the needed assistance. Aside from responding to calls and inquiries, a senior customer service representative must also perform basic administrative support tasks such as producing reports and necessary documentation, updating the database, and maintaining correspondence. With years of extensive expertise and knowledge, they are also responsible for leading and supervising a team of customer service representatives, all in the joint effort to secure customer satisfaction and reach sales targets.
Customer assistants and senior customer service representatives have different pay scales, as shown below.
| Customer Assistant | Senior Customer Service Representative | |
| Average salary | $31,331 | $35,008 |
| Salary range | Between $25,000 And $38,000 | Between $28,000 And $42,000 |
| Highest paying City | Washington, DC | Oxnard, CA |
| Highest paying state | Connecticut | Massachusetts |
| Best paying company | University of California, Berkeley | Bayer |
| Best paying industry | Finance | Technology |
There are a few differences between a customer assistant and a senior customer service representative in terms of educational background:
| Customer Assistant | Senior Customer Service Representative | |
| Most common degree | Bachelor's Degree, 35% | Bachelor's Degree, 46% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer assistants' and senior customer service representatives' demographics:
| Customer Assistant | Senior Customer Service Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 43.3% Female, 56.7% | Male, 28.9% Female, 71.1% |
| Race ratio | Black or African American, 11.5% Unknown, 5.5% Hispanic or Latino, 21.2% Asian, 7.2% White, 53.9% American Indian and Alaska Native, 0.7% | Black or African American, 11.7% Unknown, 5.3% Hispanic or Latino, 19.9% Asian, 7.0% White, 55.5% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |