Customer engagement specialist vs client care specialist

Differences between customer engagement specialist and client care specialist duties and responsibilities

Customer engagement specialist example responsibilities.

• Assist with Medicare and Medicaid members in regards to their medication and health care assessments.
• Maintain strict patient and physician confidentiality through HIPAA.
• Ensure consistent verification of all demographic, and HIPAA.
• Provide accurate and appropriate information to answer questions, troubleshoot issues, and resolve complaints.
• Maintain and create in-deth records for board reports and update them to be present in weekly PowerPoint presentations.
• Maintain positive professional relationships with patients, and partnering agencies.
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Client care specialist example responsibilities.

• Use EMR software to manage patient records and files; reinforce and uphold patient confidentiality as required by HIPAA and clinic.
• Credential new physicians, clinics and triage centers with Medicare/Medicaid and major insurance plans for territory.
• Assign to cable company supporting cable products, schedule installation appointments and troubleshoot issues with customers in a call center environment
• Conduct teleconferences, schedule customer reservations and maintain teleconferencing database.