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The differences between customer relations coordinators and client relations specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer relations coordinator and a client relations specialist. Additionally, a client relations specialist has an average salary of $39,902, which is higher than the $37,953 average annual salary of a customer relations coordinator.
The top three skills for a customer relations coordinator include customer service, customer relations and customer satisfaction. The most important skills for a client relations specialist are client relations, customer service, and data entry.
| Customer Relations Coordinator | Client Relations Specialist | |
| Yearly salary | $37,953 | $39,902 |
| Hourly rate | $18.25 | $19.18 |
| Growth rate | -4% | -4% |
| Number of jobs | 177,951 | 200,766 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 64% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A customer relations coordinator oversees a company's customer service programs, ensuring clients receive optimal support and service. They conduct market research and analysis, study client feedback, organize customer loyalty incentives, coordinate customer service teams, establish programs, supervise staff performance, and solve issues and concerns when any arise. They may also communicate directly with clients to assist them by answering inquiries, solving problems and concerns, issuing refunds or product replacements, offering discounts, and promoting products or services.
A client relations specialist is primarily in charge of building positive relationships with clients by providing optimal services. Although the extent of their responsibilities depends on their company of employment, it typically includes handling customer calls and correspondence, offering products or services, discussing promotions or product specifications, answering inquiries, arranging appointments, resolving issues and concerns, and processing payments or refunds. Moreover, a client relations specialist conducts market research and analysis to identify the current trends and practices, aiming for client satisfaction.
Customer relations coordinators and client relations specialists have different pay scales, as shown below.
| Customer Relations Coordinator | Client Relations Specialist | |
| Average salary | $37,953 | $39,902 |
| Salary range | Between $27,000 And $52,000 | Between $27,000 And $58,000 |
| Highest paying City | Oakland, CA | Washington, DC |
| Highest paying state | Alaska | New Jersey |
| Best paying company | World Fuel Services | McKinsey & Company Inc |
| Best paying industry | Automotive | Real Estate |
There are a few differences between a customer relations coordinator and a client relations specialist in terms of educational background:
| Customer Relations Coordinator | Client Relations Specialist | |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 64% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer relations coordinators' and client relations specialists' demographics:
| Customer Relations Coordinator | Client Relations Specialist | |
| Average age | 40 | 40 |
| Gender ratio | Male, 34.1% Female, 65.9% | Male, 30.3% Female, 69.7% |
| Race ratio | Black or African American, 11.0% Unknown, 5.7% Hispanic or Latino, 20.8% Asian, 6.9% White, 54.8% American Indian and Alaska Native, 0.8% | Black or African American, 11.5% Unknown, 5.3% Hispanic or Latino, 20.3% Asian, 6.5% White, 55.7% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |