Customer relations coordinator vs customer account representative

The differences between customer relations coordinators and customer account representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer relations coordinator and a customer account representative. Additionally, a customer relations coordinator has an average salary of $37,953, which is higher than the $36,138 average annual salary of a customer account representative.

The top three skills for a customer relations coordinator include customer service, customer relations and customer satisfaction. The most important skills for a customer account representative are work ethic, inbound calls, and customer orders.

Customer relations coordinator vs customer account representative overview

	Customer Relations Coordinator	Customer Account Representative
Yearly salary	$37,953	$36,138
Hourly rate	$18.25	$17.37
Growth rate	-4%	-4%
Number of jobs	177,951	269,549
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 51%	Bachelor's Degree, 46%
Average age	40	40
Years of experience	12	12

What does a customer relations coordinator do?

A customer relations coordinator oversees a company's customer service programs, ensuring clients receive optimal support and service. They conduct market research and analysis, study client feedback, organize customer loyalty incentives, coordinate customer service teams, establish programs, supervise staff performance, and solve issues and concerns when any arise. They may also communicate directly with clients to assist them by answering inquiries, solving problems and concerns, issuing refunds or product replacements, offering discounts, and promoting products or services.

What does a customer account representative do?

A customer account representative's role is to serve as the primary contact between a company and its clients. They typically reach out to existing and potential customers through calls and correspondence, answer inquiries, address issues and concerns, close sales by offering products and services, process payments, and ensure satisfaction to boost sales and improve client base. Furthermore, as an account representative, it is essential to maintain records of all transactions while adhering to the company's policies and regulations.

Customer relations coordinator vs customer account representative salary

Customer relations coordinators and customer account representatives have different pay scales, as shown below.

	Customer Relations Coordinator	Customer Account Representative
Average salary	$37,953	$36,138
Salary range	Between $27,000 And $52,000	Between $27,000 And $46,000
Highest paying City	Oakland, CA	San Ramon, CA
Highest paying state	Alaska	Alaska
Best paying company	World Fuel Services	Dairy Farmers of America
Best paying industry	Automotive	Finance

Differences between customer relations coordinator and customer account representative education

There are a few differences between a customer relations coordinator and a customer account representative in terms of educational background:

	Customer Relations Coordinator	Customer Account Representative
Most common degree	Bachelor's Degree, 51%	Bachelor's Degree, 46%
Most common major	Business	Business
Most common college	-	-

Customer relations coordinator vs customer account representative demographics

Here are the differences between customer relations coordinators' and customer account representatives' demographics:

	Customer Relations Coordinator	Customer Account Representative
Average age	40	40
Gender ratio	Male, 34.1% Female, 65.9%	Male, 46.2% Female, 53.8%
Race ratio	Black or African American, 11.0% Unknown, 5.7% Hispanic or Latino, 20.8% Asian, 6.9% White, 54.8% American Indian and Alaska Native, 0.8%	Black or African American, 12.1% Unknown, 5.2% Hispanic or Latino, 19.9% Asian, 6.5% White, 55.6% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between customer relations coordinator and customer account representative duties and responsibilities

Customer relations coordinator example responsibilities.

Manage software maintenance renewal partner and assist with upselling additional and higher functionality licenses to increase revenue.
Cash handling and POS experience.
Cash handling, knowledge of basic POS system
Possess knowledge of multiple technical applications, ability to troubleshoot, identify root cause issues and escalate to SME.
Diagnose, troubleshoot and resolve a range of connectivity issues with residential services for internet, cable and telephone services.
Produce proposals, PowerPoint presentations, correspondence, and finalize documents.

Customer account representative example responsibilities.

Manage call center productivity levels by maintaining CSR schedule adherence.
Negotiate rates and pricing with customers, vendors, and logistics partners.
Prepare invoices for all customers in the logistics department at the end of every shipment.
Assist customers with equipment sales and services, troubleshoot issues and concerns, provide support for billing and accounts.
Utilize computer technology to troubleshoot product malfunctions.
Create display PowerPoint presentation used in national refresher training.

Customer relations coordinator vs customer account representative skills

Common customer relations coordinator skills

Customer Service, 24%
Customer Relations, 13%
Customer Satisfaction, 5%
Customer Complaints, 5%
Credit Card Payments, 4%
Inbound Calls, 3%

Common customer account representative skills

Work Ethic, 9%
Inbound Calls, 6%
Customer Orders, 6%
Account Management, 6%
Outbound Calls, 5%
Delinquent Accounts, 5%

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Office and Administrative Industry
Customer Relations Coordinator
Customer Relations Coordinator vs Customer Account Representative

Updated January 8, 2025

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