Customer relations coordinator vs customer care coordinator

The differences between customer relations coordinators and customer care coordinators can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer relations coordinator and a customer care coordinator. Additionally, a customer care coordinator has an average salary of $40,661, which is higher than the $37,953 average annual salary of a customer relations coordinator.

The top three skills for a customer relations coordinator include customer service, customer relations and customer satisfaction. The most important skills for a customer care coordinator are customer care, home health, and functional mobility.

Customer relations coordinator vs customer care coordinator overview

	Customer Relations Coordinator	Customer Care Coordinator
Yearly salary	$37,953	$40,661
Hourly rate	$18.25	$19.55
Growth rate	-4%	-4%
Number of jobs	177,951	259,694
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 51%	Bachelor's Degree, 46%
Average age	40	40
Years of experience	12	12

What does a customer relations coordinator do?

A customer relations coordinator oversees a company's customer service programs, ensuring clients receive optimal support and service. They conduct market research and analysis, study client feedback, organize customer loyalty incentives, coordinate customer service teams, establish programs, supervise staff performance, and solve issues and concerns when any arise. They may also communicate directly with clients to assist them by answering inquiries, solving problems and concerns, issuing refunds or product replacements, offering discounts, and promoting products or services.

What does a customer care coordinator do?

A customer care coordinator is responsible for providing the highest customer service to customers by responding to their inquiries and resolving their concerns regarding the services and products offered by the company. Customer care coordinators handle complaints by processing replacements and issuing refunds as needed. They also develop techniques to sell services based on customers' needs and specifications to help the business generate more revenues and resources. A customer care coordinator must have excellent communication skills to ensure satisfaction and achieve business objectives.

Customer relations coordinator vs customer care coordinator salary

Customer relations coordinators and customer care coordinators have different pay scales, as shown below.

	Customer Relations Coordinator	Customer Care Coordinator
Average salary	$37,953	$40,661
Salary range	Between $27,000 And $52,000	Between $31,000 And $53,000
Highest paying City	Oakland, CA	Bridgeport, CT
Highest paying state	Alaska	New Jersey
Best paying company	World Fuel Services	Health Alliance
Best paying industry	Automotive	Finance

Differences between customer relations coordinator and customer care coordinator education

There are a few differences between a customer relations coordinator and a customer care coordinator in terms of educational background:

	Customer Relations Coordinator	Customer Care Coordinator
Most common degree	Bachelor's Degree, 51%	Bachelor's Degree, 46%
Most common major	Business	Business
Most common college	-	-

Customer relations coordinator vs customer care coordinator demographics

Here are the differences between customer relations coordinators' and customer care coordinators' demographics:

	Customer Relations Coordinator	Customer Care Coordinator
Average age	40	40
Gender ratio	Male, 34.1% Female, 65.9%	Male, 25.4% Female, 74.6%
Race ratio	Black or African American, 11.0% Unknown, 5.7% Hispanic or Latino, 20.8% Asian, 6.9% White, 54.8% American Indian and Alaska Native, 0.8%	Black or African American, 11.9% Unknown, 5.2% Hispanic or Latino, 22.2% Asian, 6.4% White, 53.6% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between customer relations coordinator and customer care coordinator duties and responsibilities

Customer relations coordinator example responsibilities.

Manage software maintenance renewal partner and assist with upselling additional and higher functionality licenses to increase revenue.
Cash handling and POS experience.
Cash handling, knowledge of basic POS system
Possess knowledge of multiple technical applications, ability to troubleshoot, identify root cause issues and escalate to SME.
Diagnose, troubleshoot and resolve a range of connectivity issues with residential services for internet, cable and telephone services.
Produce proposals, PowerPoint presentations, correspondence, and finalize documents.

Customer care coordinator example responsibilities.

Continue to manage a high volume of customer calls relate to HMO, PPO and POS concerns.
Re-created documents for the copy using Microsoft excel, PowerPoint and word.
Receive calls and help customers troubleshoot issues
Verify customers HIPAA information prior to discussing customer information.
Create and present PowerPoint presentations to medical professionals to generate a clear understanding of practice protocols.
Establish and maintain effective business relationships with contract manufacturing partners, third party warehouse provider, and third party logistics provider.

Customer relations coordinator vs customer care coordinator skills

Common customer relations coordinator skills

Customer Service, 24%
Customer Relations, 13%
Customer Satisfaction, 5%
Customer Complaints, 5%
Credit Card Payments, 4%
Inbound Calls, 3%

Common customer care coordinator skills

Customer Care, 18%
Home Health, 14%
Functional Mobility, 7%
Patients, 7%
Service Calls, 5%
Outbound Calls, 4%

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Office and Administrative Industry
Customer Relations Coordinator
Customer Relations Coordinator vs Customer Care Coordinator

Updated January 8, 2025

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