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Customer relations coordinator vs customer retention specialist

The differences between customer relations coordinators and customer retention specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer relations coordinator and a customer retention specialist. Additionally, a customer relations coordinator has an average salary of $37,953, which is higher than the $33,422 average annual salary of a customer retention specialist.

The top three skills for a customer relations coordinator include customer service, customer relations and customer satisfaction. The most important skills for a customer retention specialist are customer service, inbound calls, and outbound calls.

Customer relations coordinator vs customer retention specialist overview

Customer Relations CoordinatorCustomer Retention Specialist
Yearly salary$37,953$33,422
Hourly rate$18.25$16.07
Growth rate-4%-4%
Number of jobs177,951204,538
Job satisfaction--
Most common degreeBachelor's Degree, 51%Bachelor's Degree, 40%
Average age4040
Years of experience1212

Customer relations coordinator vs customer retention specialist salary

Customer relations coordinators and customer retention specialists have different pay scales, as shown below.

Customer Relations CoordinatorCustomer Retention Specialist
Average salary$37,953$33,422
Salary rangeBetween $27,000 And $52,000Between $26,000 And $42,000
Highest paying CityOakland, CA-
Highest paying stateAlaska-
Best paying companyWorld Fuel Services-
Best paying industryAutomotive-

Differences between customer relations coordinator and customer retention specialist education

There are a few differences between a customer relations coordinator and a customer retention specialist in terms of educational background:

Customer Relations CoordinatorCustomer Retention Specialist
Most common degreeBachelor's Degree, 51%Bachelor's Degree, 40%
Most common majorBusinessBusiness
Most common college--

Customer relations coordinator vs customer retention specialist demographics

Here are the differences between customer relations coordinators' and customer retention specialists' demographics:

Customer Relations CoordinatorCustomer Retention Specialist
Average age4040
Gender ratioMale, 34.1% Female, 65.9%Male, 42.4% Female, 57.6%
Race ratioBlack or African American, 11.0% Unknown, 5.7% Hispanic or Latino, 20.8% Asian, 6.9% White, 54.8% American Indian and Alaska Native, 0.8%Black or African American, 11.1% Unknown, 5.3% Hispanic or Latino, 19.9% Asian, 6.3% White, 56.8% American Indian and Alaska Native, 0.7%
LGBT Percentage7%7%

Differences between customer relations coordinator and customer retention specialist duties and responsibilities

Customer relations coordinator example responsibilities.

  • Manage software maintenance renewal partner and assist with upselling additional and higher functionality licenses to increase revenue.
  • Cash handling and POS experience.
  • Cash handling, knowledge of basic POS system
  • Possess knowledge of multiple technical applications, ability to troubleshoot, identify root cause issues and escalate to SME.
  • Diagnose, troubleshoot and resolve a range of connectivity issues with residential services for internet, cable and telephone services.
  • Produce proposals, PowerPoint presentations, correspondence, and finalize documents.
    • Show more

Customer retention specialist example responsibilities.

  • Prepare proposals and analysis for county Medicaid facilitators to educate regarding available manage care programs.
  • Demonstrate superb organizational and multitasking abilities
  • Demonstrate superb organizational and multitasking abilities

Customer relations coordinator vs customer retention specialist skills

Common customer relations coordinator skills
  • Customer Service, 24%
  • Customer Relations, 13%
  • Customer Satisfaction, 5%
  • Customer Complaints, 5%
  • Credit Card Payments, 4%
  • Inbound Calls, 3%
Common customer retention specialist skills
  • Customer Service, 20%
  • Inbound Calls, 12%
  • Outbound Calls, 9%
  • Customer Satisfaction, 5%
  • Customer Complaints, 5%
  • Customer Accounts, 5%

Customer Relations Coordinator vs. similar jobs

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Updated January 8, 2025

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