Customer relationship specialist vs client care specialist

The differences between customer relationship specialists and client care specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer relationship specialist and a client care specialist. Additionally, a customer relationship specialist has an average salary of $65,947, which is higher than the $29,660 average annual salary of a client care specialist.

The top three skills for a customer relationship specialist include CRM, salesforce and digital marketing. The most important skills for a client care specialist are client care, PET, and patients.

Customer relationship specialist vs client care specialist overview

	Customer Relationship Specialist	Client Care Specialist
Yearly salary	$65,947	$29,660
Hourly rate	$31.71	$14.26
Growth rate	-4%	-4%
Number of jobs	213,115	132,935
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 61%	Bachelor's Degree, 50%
Average age	40	40
Years of experience	12	12

What does a customer relationship specialist do?

A customer relationship specialist is responsible for providing the highest quality services for the customers by responding to their inquiries and concerns and resolving their complaints. Customer relationship specialists document calls, update the account information of the customers on the database, and coordinate with the sales team in developing promotional techniques to sell goods and services for the customers. These specialists process orders, post payments, and confirm details with the customers. A customer relationship specialist must have excellent communication and organizational skills, especially in achieving customer satisfaction for business goals and objectives.

What does a client care specialist do?

Client care specialists are employees who manage a company's 24/7 hotline number. Most customer care specialists have call center experience before achieving their positions. This way, they know how to personalize the way they handle different types of clients. They can also impart firsthand knowledge to new call center employees about the job. Their usual responsibilities revolve around presenting the weekly and monthly reports on the teams' performances to the management, documenting customer interactions, reviewing customer complaints and taking appropriate actions, and being updated on their product.

Customer relationship specialist vs client care specialist salary

Customer relationship specialists and client care specialists have different pay scales, as shown below.

	Customer Relationship Specialist	Client Care Specialist
Average salary	$65,947	$29,660
Salary range	Between $39,000 And $108,000	Between $18,000 And $46,000
Highest paying City	Washington, DC	Irvine, CA
Highest paying state	North Carolina	Alaska
Best paying company	Pace University	Bank of America
Best paying industry	-	Finance

Differences between customer relationship specialist and client care specialist education

There are a few differences between a customer relationship specialist and a client care specialist in terms of educational background:

	Customer Relationship Specialist	Client Care Specialist
Most common degree	Bachelor's Degree, 61%	Bachelor's Degree, 50%
Most common major	Business	Business
Most common college	-	-

Customer relationship specialist vs client care specialist demographics

Here are the differences between customer relationship specialists' and client care specialists' demographics:

	Customer Relationship Specialist	Client Care Specialist
Average age	40	40
Gender ratio	Male, 37.7% Female, 62.3%	Male, 20.3% Female, 79.7%
Race ratio	Black or African American, 12.4% Unknown, 5.5% Hispanic or Latino, 20.6% Asian, 6.8% White, 54.1% American Indian and Alaska Native, 0.7%	Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 19.6% Asian, 7.0% White, 56.6% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between customer relationship specialist and client care specialist duties and responsibilities

Customer relationship specialist example responsibilities.

Used deductive reasoning, decision-making, and CRM technology to appropriately manage customer accounts and facilitate customer retention.
Used SQL to generate customize reports.
Clarify Georgia Medicaid policies and procedures to members and providers.
Advise what items are need to complete Georgia Medicaid enrollment package.
Used SQL to export data from older dates to do analysis, spot trends and forecast.
Provide information to clients and help maintain FSA, HSA, HIA, and HRA accounts.

Client care specialist example responsibilities.

Use EMR software to manage patient records and files; reinforce and uphold patient confidentiality as required by HIPAA and clinic.
Credential new physicians, clinics and triage centers with Medicare/Medicaid and major insurance plans for territory.
Assign to cable company supporting cable products, schedule installation appointments and troubleshoot issues with customers in a call center environment
Conduct teleconferences, schedule customer reservations and maintain teleconferencing database.

Customer relationship specialist vs client care specialist skills

Common customer relationship specialist skills

CRM, 19%
Salesforce, 8%
Digital Marketing, 7%
Customer Relationships, 6%
Email Marketing, 6%
Excellent Interpersonal, 4%

Common client care specialist skills

Client Care, 14%
PET, 11%
Patients, 8%
Scheduling Appointments, 8%
Customer Service, 7%
Excellent Interpersonal, 5%

Customer Relationship Specialist vs. similar jobs

Customer Relationship Specialist related careers

Customer Relationship Specialist related jobs

What similar roles do

Zippia Careers
Office and Administrative Industry
Customer Relationship Specialist
Customer Relationship Specialist vs Client Care Specialist

Updated January 8, 2025

Browse office and administrative jobs