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The differences between customer relationship specialists and customer care specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer relationship specialist and a customer care specialist. Additionally, a customer relationship specialist has an average salary of $65,947, which is higher than the $32,427 average annual salary of a customer care specialist.
The top three skills for a customer relationship specialist include CRM, salesforce and digital marketing. The most important skills for a customer care specialist are customer care, customer service, and outbound calls.
A customer relationship specialist is responsible for providing the highest quality services for the customers by responding to their inquiries and concerns and resolving their complaints. Customer relationship specialists document calls, update the account information of the customers on the database, and coordinate with the sales team in developing promotional techniques to sell goods and services for the customers. These specialists process orders, post payments, and confirm details with the customers. A customer relationship specialist must have excellent communication and organizational skills, especially in achieving customer satisfaction for business goals and objectives.
A customer care specialist is responsible for assisting the customers with their inquiries and concerns regarding the goods and services offered by the organization. A customer care specialist must be detail-oriented, as well as have excellent communication and time-management skills in responding to the customers' needs while documenting the processes on a specific computer program. Customer care specialists are responsible for processing payments, replacing defective items, and initiating refunds as needed. They must resolve complaints accurately and efficiently to ensure customer satisfaction to keep a good reputation for the organization.
Customer relationship specialists and customer care specialists have different pay scales, as shown below.
| Customer Relationship Specialist | Customer Care Specialist | |
| Average salary | $65,947 | $32,427 |
| Salary range | Between $39,000 And $108,000 | Between $26,000 And $39,000 |
| Highest paying City | Washington, DC | Grand Forks, ND |
| Highest paying state | North Carolina | Hawaii |
| Best paying company | Pace University | Axogen |
| Best paying industry | - | Insurance |
There are a few differences between a customer relationship specialist and a customer care specialist in terms of educational background:
| Customer Relationship Specialist | Customer Care Specialist | |
| Most common degree | Bachelor's Degree, 61% | Bachelor's Degree, 43% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer relationship specialists' and customer care specialists' demographics:
| Customer Relationship Specialist | Customer Care Specialist | |
| Average age | 40 | 40 |
| Gender ratio | Male, 37.7% Female, 62.3% | Male, 30.2% Female, 69.8% |
| Race ratio | Black or African American, 12.4% Unknown, 5.5% Hispanic or Latino, 20.6% Asian, 6.8% White, 54.1% American Indian and Alaska Native, 0.7% | Black or African American, 12.2% Unknown, 5.4% Hispanic or Latino, 19.1% Asian, 6.5% White, 56.1% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |