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The differences between customer resolution specialists and customer support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer resolution specialist and a customer support specialist. Additionally, a customer support specialist has an average salary of $39,470, which is higher than the $36,509 average annual salary of a customer resolution specialist.
The top three skills for a customer resolution specialist include customer complaints, customer inquiries and billing issues. The most important skills for a customer support specialist are customer support, phone calls, and compassion.
| Customer Resolution Specialist | Customer Support Specialist | |
| Yearly salary | $36,509 | $39,470 |
| Hourly rate | $17.55 | $18.98 |
| Growth rate | -4% | -4% |
| Number of jobs | 198,209 | 259,592 |
| Job satisfaction | 4 | 1 |
| Most common degree | Bachelor's Degree, 43% | Bachelor's Degree, 49% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A customer resolution specialist works to resolve account issues and escalate unresolved complaints to management. Although their duties depend upon their industry or organization of employment, they are usually responsible for conducting market research and analysis to develop plans and solutions, coordinating with vendors and distributors, processing documents, maintaining records of all transactions, and monitoring progress to ensure efficiency and client satisfaction. Additionally, as a customer resolution specialist, it is essential to keep a transparent communication line with other team members.
A customer support specialist is responsible for assisting a customer's inquiries and concerns regarding the goods and services the organization offers. Customer support specialists handle customer issues and resolve them promptly, escalating high-level complaints to the immediate supervisors. A support specialist will also replace products or process payment refunds as needed. Their goal is to maintain the highest customer satisfaction and keep a good reputation for the company while driving revenues and increasing profitability. A customer support specialist must have outstanding communication skills, as well as the ability to multi-task to record customer complaint cases while providing resolution.
Customer resolution specialists and customer support specialists have different pay scales, as shown below.
| Customer Resolution Specialist | Customer Support Specialist | |
| Average salary | $36,509 | $39,470 |
| Salary range | Between $28,000 And $47,000 | Between $28,000 And $55,000 |
| Highest paying City | Portland, OR | Washington, DC |
| Highest paying state | Alaska | Rhode Island |
| Best paying company | National General Insurance | Micron Technology |
| Best paying industry | Finance | Technology |
There are a few differences between a customer resolution specialist and a customer support specialist in terms of educational background:
| Customer Resolution Specialist | Customer Support Specialist | |
| Most common degree | Bachelor's Degree, 43% | Bachelor's Degree, 49% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer resolution specialists' and customer support specialists' demographics:
| Customer Resolution Specialist | Customer Support Specialist | |
| Average age | 40 | 40 |
| Gender ratio | Male, 34.8% Female, 65.2% | Male, 37.4% Female, 62.6% |
| Race ratio | Black or African American, 10.3% Unknown, 5.3% Hispanic or Latino, 17.0% Asian, 6.2% White, 60.4% American Indian and Alaska Native, 0.7% | Black or African American, 11.5% Unknown, 5.3% Hispanic or Latino, 19.9% Asian, 7.2% White, 55.4% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |