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Customer retention specialist vs customer sales representative

The differences between customer retention specialists and customer sales representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer retention specialist and a customer sales representative. Additionally, a customer sales representative has an average salary of $38,744, which is higher than the $33,422 average annual salary of a customer retention specialist.

The top three skills for a customer retention specialist include customer service, inbound calls and outbound calls. The most important skills for a customer sales representative are customer service, product knowledge, and customer sales.

Customer retention specialist vs customer sales representative overview

Customer Retention SpecialistCustomer Sales Representative
Yearly salary$33,422$38,744
Hourly rate$16.07$18.63
Growth rate-4%-4%
Number of jobs204,538303,801
Job satisfaction--
Most common degreeBachelor's Degree, 40%Bachelor's Degree, 37%
Average age4040
Years of experience1212

Customer retention specialist vs customer sales representative salary

Customer retention specialists and customer sales representatives have different pay scales, as shown below.

Customer Retention SpecialistCustomer Sales Representative
Average salary$33,422$38,744
Salary rangeBetween $26,000 And $42,000Between $27,000 And $54,000
Highest paying City-Santa Rosa, CA
Highest paying state-Hawaii
Best paying company-Merck
Best paying industry-Finance

Differences between customer retention specialist and customer sales representative education

There are a few differences between a customer retention specialist and a customer sales representative in terms of educational background:

Customer Retention SpecialistCustomer Sales Representative
Most common degreeBachelor's Degree, 40%Bachelor's Degree, 37%
Most common majorBusinessBusiness
Most common college--

Customer retention specialist vs customer sales representative demographics

Here are the differences between customer retention specialists' and customer sales representatives' demographics:

Customer Retention SpecialistCustomer Sales Representative
Average age4040
Gender ratioMale, 42.4% Female, 57.6%Male, 44.9% Female, 55.1%
Race ratioBlack or African American, 11.1% Unknown, 5.3% Hispanic or Latino, 19.9% Asian, 6.3% White, 56.8% American Indian and Alaska Native, 0.7%Black or African American, 10.6% Unknown, 5.4% Hispanic or Latino, 24.4% Asian, 6.8% White, 52.1% American Indian and Alaska Native, 0.7%
LGBT Percentage7%7%

Differences between customer retention specialist and customer sales representative duties and responsibilities

Customer retention specialist example responsibilities.

  • Prepare proposals and analysis for county Medicaid facilitators to educate regarding available manage care programs.
  • Demonstrate superb organizational and multitasking abilities
  • Demonstrate superb organizational and multitasking abilities

Customer sales representative example responsibilities.

  • Manage call center productivity levels by maintaining CSR schedule adherence.
  • Help customers if internet are running slow, if phone are not working, and also help to troubleshoot with them.
  • Practice good housekeeping methods and overall cleanliness.
  • Maintain cleanliness and organization of inventory within the assigned department.
  • Require to troubleshoot products and instruct customers on their proper use/warranty/options.
  • Work closely with sales director on scheduling, motivation of representations and setting up promotional events.
    • Show more

Customer retention specialist vs customer sales representative skills

Common customer retention specialist skills
  • Customer Service, 20%
  • Inbound Calls, 12%
  • Outbound Calls, 9%
  • Customer Satisfaction, 5%
  • Customer Complaints, 5%
  • Customer Accounts, 5%
Common customer sales representative skills
  • Customer Service, 19%
  • Product Knowledge, 13%
  • Customer Sales, 9%
  • Cleanliness, 8%
  • Excellent Interpersonal, 6%
  • Social Media Marketing, 5%

Customer Retention Specialist vs. similar jobs

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Updated January 8, 2025

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