Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between customer retention specialists and service specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer retention specialist and a service specialist. Additionally, a service specialist has an average salary of $44,150, which is higher than the $33,422 average annual salary of a customer retention specialist.
The top three skills for a customer retention specialist include customer service, inbound calls and outbound calls. The most important skills for a service specialist are patients, social work, and criminal justice.
| Customer Retention Specialist | Service Specialist | |
| Yearly salary | $33,422 | $44,150 |
| Hourly rate | $16.07 | $21.23 |
| Growth rate | -4% | -4% |
| Number of jobs | 204,538 | 207,020 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 40% | Bachelor's Degree, 53% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
Customer retention specialists and service specialists have different pay scales, as shown below.
| Customer Retention Specialist | Service Specialist | |
| Average salary | $33,422 | $44,150 |
| Salary range | Between $26,000 And $42,000 | Between $27,000 And $71,000 |
| Highest paying City | - | Boston, MA |
| Highest paying state | - | Massachusetts |
| Best paying company | - | Ropes & Gray |
| Best paying industry | - | Technology |
There are a few differences between a customer retention specialist and a service specialist in terms of educational background:
| Customer Retention Specialist | Service Specialist | |
| Most common degree | Bachelor's Degree, 40% | Bachelor's Degree, 53% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer retention specialists' and service specialists' demographics:
| Customer Retention Specialist | Service Specialist | |
| Average age | 40 | 40 |
| Gender ratio | Male, 42.4% Female, 57.6% | Male, 40.1% Female, 59.9% |
| Race ratio | Black or African American, 11.1% Unknown, 5.3% Hispanic or Latino, 19.9% Asian, 6.3% White, 56.8% American Indian and Alaska Native, 0.7% | Black or African American, 11.2% Unknown, 5.4% Hispanic or Latino, 20.9% Asian, 7.5% White, 54.2% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |