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The differences between customer sales specialists and customer engagement specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer sales specialist and a customer engagement specialist. Additionally, a customer sales specialist has an average salary of $44,173, which is higher than the $41,014 average annual salary of a customer engagement specialist.
The top three skills for a customer sales specialist include product knowledge, sales floor and customer service. The most important skills for a customer engagement specialist are brand awareness, wine, and customer service.
| Customer Sales Specialist | Customer Engagement Specialist | |
| Yearly salary | $44,173 | $41,014 |
| Hourly rate | $21.24 | $19.72 |
| Growth rate | -4% | -4% |
| Number of jobs | 417,148 | 217,031 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 49% | Bachelor's Degree, 42% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A customer sales specialist aims to secure sales and reach sales targets. To make this possible, they conduct extensive market research and analysis, generate leads for clients and business opportunities, develop sales pitches, create marketing materials and strategies, and reach out to clients to offer services and products. In some businesses, a customer sales specialist may also engage directly with customers to demonstrate products or to assist them with their needs.
A client engagement specialist is in charge of devising strategies to build positive relationships with clients that will translate to sales. Their responsibilities revolve around performing research and analysis to identify client needs, finding new sales leads and opportunities, and coordinating with team members. They must also reach out to clients through calls, correspondence, or face-to-face interaction to offer products and services, discuss specifications, secure sales, process payments, and perform follow-up calls. Moreover, a client engagement specialist must answer inquiries and address issues and concerns, resolving them promptly and efficiently.
Customer sales specialists and customer engagement specialists have different pay scales, as shown below.
| Customer Sales Specialist | Customer Engagement Specialist | |
| Average salary | $44,173 | $41,014 |
| Salary range | Between $35,000 And $55,000 | Between $25,000 And $64,000 |
| Highest paying City | - | Washington, DC |
| Highest paying state | - | Massachusetts |
| Best paying company | - | NVIDIA |
| Best paying industry | - | Health Care |
There are a few differences between a customer sales specialist and a customer engagement specialist in terms of educational background:
| Customer Sales Specialist | Customer Engagement Specialist | |
| Most common degree | Bachelor's Degree, 49% | Bachelor's Degree, 42% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer sales specialists' and customer engagement specialists' demographics:
| Customer Sales Specialist | Customer Engagement Specialist | |
| Average age | 40 | 40 |
| Gender ratio | Male, 50.3% Female, 49.7% | Male, 32.7% Female, 67.3% |
| Race ratio | Black or African American, 11.2% Unknown, 5.2% Hispanic or Latino, 21.1% Asian, 6.6% White, 55.2% American Indian and Alaska Native, 0.7% | Black or African American, 10.7% Unknown, 5.0% Hispanic or Latino, 18.4% Asian, 6.1% White, 59.2% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 7% | 7% |