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The differences between customer sales specialists and customer service advisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer sales specialist and a customer service advisor. Additionally, a customer sales specialist has an average salary of $44,173, which is higher than the $32,029 average annual salary of a customer service advisor.
The top three skills for a customer sales specialist include product knowledge, sales floor and customer service. The most important skills for a customer service advisor are taking care, strong customer service, and standard operating procedure.
| Customer Sales Specialist | Customer Service Advisor | |
| Yearly salary | $44,173 | $32,029 |
| Hourly rate | $21.24 | $15.40 |
| Growth rate | -4% | -4% |
| Number of jobs | 417,148 | 235,256 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 49% | Bachelor's Degree, 33% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A customer sales specialist aims to secure sales and reach sales targets. To make this possible, they conduct extensive market research and analysis, generate leads for clients and business opportunities, develop sales pitches, create marketing materials and strategies, and reach out to clients to offer services and products. In some businesses, a customer sales specialist may also engage directly with customers to demonstrate products or to assist them with their needs.
A customer service advisor is responsible for providing the best customer service by responding to the customers' inquiries and concerns regarding the goods and services offered by the organization. Customer service advisors assist customers with their needs by recommending product selection, offering new products and services, and informing the customers of promotional offers to generate revenues and increase profitability. They also resolve customers' issues, escalating high-level complaints to a customer service lead or supervisor for immediate resolution.
Customer sales specialists and customer service advisors have different pay scales, as shown below.
| Customer Sales Specialist | Customer Service Advisor | |
| Average salary | $44,173 | $32,029 |
| Salary range | Between $35,000 And $55,000 | Between $26,000 And $39,000 |
| Highest paying City | - | Boston, MA |
| Highest paying state | - | Alaska |
| Best paying company | - | Teledyne Technologies Incorporated |
| Best paying industry | - | Insurance |
There are a few differences between a customer sales specialist and a customer service advisor in terms of educational background:
| Customer Sales Specialist | Customer Service Advisor | |
| Most common degree | Bachelor's Degree, 49% | Bachelor's Degree, 33% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer sales specialists' and customer service advisors' demographics:
| Customer Sales Specialist | Customer Service Advisor | |
| Average age | 40 | 40 |
| Gender ratio | Male, 50.3% Female, 49.7% | Male, 51.5% Female, 48.5% |
| Race ratio | Black or African American, 11.2% Unknown, 5.2% Hispanic or Latino, 21.1% Asian, 6.6% White, 55.2% American Indian and Alaska Native, 0.7% | Black or African American, 12.1% Unknown, 5.5% Hispanic or Latino, 20.6% Asian, 6.7% White, 54.4% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |