Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between customer sales specialists and service specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer sales specialist and a service specialist. Additionally, a customer sales specialist has an average salary of $44,173, which is higher than the $44,150 average annual salary of a service specialist.
The top three skills for a customer sales specialist include product knowledge, sales floor and customer service. The most important skills for a service specialist are patients, social work, and criminal justice.
| Customer Sales Specialist | Service Specialist | |
| Yearly salary | $44,173 | $44,150 |
| Hourly rate | $21.24 | $21.23 |
| Growth rate | -4% | -4% |
| Number of jobs | 417,148 | 207,020 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 49% | Bachelor's Degree, 53% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A customer sales specialist aims to secure sales and reach sales targets. To make this possible, they conduct extensive market research and analysis, generate leads for clients and business opportunities, develop sales pitches, create marketing materials and strategies, and reach out to clients to offer services and products. In some businesses, a customer sales specialist may also engage directly with customers to demonstrate products or to assist them with their needs.
A service specialist is responsible for assisting customers with their inquiries and concerns about the services offered by the organization. Service specialists' duties include responding to customers' requests, updating customers of promotional offers and new services, escalating high-level concerns to the appropriate department, and keeping accurate records of clients' issues and resolutions. Service specialists are also in charge of preparing customer surveys to rate their satisfaction and identifying opportunities for service improvement. A service specialist must display excellent customer service and communication skills to address clients' concerns efficiently and accurately.
Customer sales specialists and service specialists have different pay scales, as shown below.
| Customer Sales Specialist | Service Specialist | |
| Average salary | $44,173 | $44,150 |
| Salary range | Between $35,000 And $55,000 | Between $27,000 And $71,000 |
| Highest paying City | - | Boston, MA |
| Highest paying state | - | Massachusetts |
| Best paying company | - | Ropes & Gray |
| Best paying industry | - | Technology |
There are a few differences between a customer sales specialist and a service specialist in terms of educational background:
| Customer Sales Specialist | Service Specialist | |
| Most common degree | Bachelor's Degree, 49% | Bachelor's Degree, 53% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer sales specialists' and service specialists' demographics:
| Customer Sales Specialist | Service Specialist | |
| Average age | 40 | 40 |
| Gender ratio | Male, 50.3% Female, 49.7% | Male, 40.1% Female, 59.9% |
| Race ratio | Black or African American, 11.2% Unknown, 5.2% Hispanic or Latino, 21.1% Asian, 6.6% White, 55.2% American Indian and Alaska Native, 0.7% | Black or African American, 11.2% Unknown, 5.4% Hispanic or Latino, 20.9% Asian, 7.5% White, 54.2% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |