Customer Service Representative
Customer service advisor job in Anchorage, AK
Responsibilities of Customer Service Representative include, but are not limited to:
Responding to customer inquiries regarding company products and services
Processing customer phone orders
Checking availability of stock and shipping dates
Quoting prices, filling orders to customer specifications and processing sales data via computer
Assisting the outside sales team by preparing price quotes and sourcing products
Qualifications of the Customer Service Representative include, but are not limited to:
Excellent communication skills
Should be enthusiastic and able to work independently
Must have experience performing a majority of the functions
Prior inside sales/customer service experience
Data entry skills, organization, multi-tasking and customer focus is required
Regular in-person attendance required
Normal business hours Monday-Friday, 8:00am-5:00pm
Physical Demand: Able to lift and maneuver up to 50 lbs. and to safely use lifting equipment if needed
Working Conditions: Office Environment
Shift Time/Overtime: Normal in-person business hours Monday-Friday, 8:00am-5:00pm
Travel: N/A
Education: High school diploma or GED required
Customs Trade Coordinator - S3
Customer service advisor job in Anchorage, AK
Responsible for coordination of the documentation required by US Customs/Government Agencies for entry of goods into the US on behalf of importers
Provide impeccable customer service
Obtain correct classification of goods for customs release from database, SOP's, tariff book, internet or customs.
Data entry and processing of various import related documentation for submission to US Customs and may handle all PGA's (participating Government Agencies)
Maintain and keep current all shipment documentation in compliance with all record keeping requirements.
Adhere to all international importing and exporting regulations.
Work closely with other internal staff, departments, other fedex operations, and customers to deliver high level of service to customers.
Process agency brokerage shipments.
May handle remote filings
Ensure all government and organizational policies are followed.
Performs other duties as assigned. Paid Training Provided.
HS Diploma or GED required. No industry experience required. Minimum of 6 months work experience preferred.
Data entry/keyboard experience required. Working knowledge of MS Office and email applications such as Outlook using multiple screens and windows.
Excellent communication skills, verbal and written. Organizational Skills. Inter-personal skills. Problem solving skills.
Handle high volume of work. Handle time sensitive work. Ability to work independently with minimum supervision.
Ability to use multiple systems and reference material. Interact with customers, carriers, brokers, government agencies, internal staff, management of all levels, internal departments.
Preferred Qualifications: Shift: Monday-Friday 8:00am to 4:00pm AKAST (Hybird) Location: 6050 Rockwell Road Anchorage, AK 99502
Pay Transparency:
Pay:
Additional Details:
FedEx Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions. We're glad you stopped by and hope your job search experience with FedEx Logistics, Inc. will be rewarding. We look forward to hearing from you!
FedEx Logistics is an Equal Opportunity Employer including, Vets/Disability.
Know Your Rights
Pay Transparency
FedEx Logistics will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the City of Los Angeles (LAMC 189.00)
FedEx Logistics will not rely on the wage history of a prospective employee from any current or former employer when determining the wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract in accordance with Philadelphia Ordinance No. 160840.
Customer Service Agent
Customer service advisor job in Kotzebue, AK
Company Alaska Airlines The Team
Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return, you'll receive a competitive total rewards package, professional development opportunities, and other benefits that are all designed to take you places.
Role Summary
The Customer Service Agent is responsible for assisting guests with travel needs at Alaska Airlines (AS). As a member of the passenger service team, this individual contributor role responds to guest inquiries and performs various tasks in ticketing, check-in, and boarding areas. This is a union represented position.
Key Duties
Assist guests with travel needs (e.g., answering inquiries, ticketing, checking-in passengers, and boarding flights) in a fast-paced environment.
Sell tickets and ensure cabin accommodations.
Perform computer, iPad and paperwork tasks.
Evaluate and prepare flights by arranging seat assignments and load, coordinating special meals, and upgrades.
Perform boarding and gate duties (e.g., checking flight tickets, assisting and directing passengers, making announcements, checking aircraft, and confirming cabin security).
Process and secure passenger luggage.
At the direction of management, may be assigned to perform duties of varying capacities to ensure complete guest satisfaction.
Additional Details
Our tattoo policy for this role is the following: No visible tattoos on face, front of neck, or chest. One tattoo the size of a quarter or smaller allowed per hand. Tattoos in other areas cannot be larger than a credit card or offensive. Employees can have one tattoo per arm/leg/foot/back of neck/behind each ear. Tattoos on the back of neck and behind the ears are only permitted if they're not visible when looking directly at a person. Tattoos may only be covered with a uniform piece or approved jewelry/watch (covering with makeup is not allowed).
Day in the Life To tell you more about the role, challenges, and rewards of being an Alaska Customer Service Agent here are some of our incredible Alaska employees. Click the play button on the video below to get started. If you are unable to view the video, click this link. Job-Specific Experience, Education & Skills
Required
6 months of customer service or community service experience.
Possess exceptional interpersonal and communication skills (e.g., verbal, written, listening).
Typing speed of at least 25 WPM.
Ability to consistently lift 50 lbs.
Must be able to push/pull 50 lbs.
Must be able to bend, stoop, squat, reach and grasp.
Flexibility to work varied shifts (e.g., weekends, holidays).
Ability to participate in paid training.
Ability to learn and operate a computerized reservation system.
Ability to adapt to performing work according to set procedures.
Ability to anticipate needs of others in a fast-paced environment.
Ability to communicate in English.
High school diploma or equivalent.
Minimum age of 18.
Must be authorized to work in the U.S.
Job-Specific Leadership Expectations
Embody our values to own safety, do the right thing, be caring and kind, and deliver performance.
Starting Rate USD $29.08/Hr. Total Rewards
Alaska Airlines, Hawaiian Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.
Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
Comprehensive well-being programs including medical, dental and vision benefits
Generous 401k match program
Quarterly and annual bonus plans
Generous holiday and paid time off
For more information about Alaska/Hawaiian/Horizon Total Rewards please visit our career site and view benefits.
Airport SIDA Badge Requirements
Important notification for employees working at an airport or maintenance hangar: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Review the SIDA Badge Requirements document for a comprehensive overview. If an employee does not qualify for a SIDA badge or has their SIDA badge pulled from them, the employee will be terminated.
Regulatory Information
Equal Employment Opportunity Policy Statement
It is the policy of Alaska Airlines, Hawaiian Airlines and Horizon Air to comply with all applicable federal, state and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment.
We also prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.
We have established an EEO Compliance Program under Section 503 of the Rehabilitation Act of 1973 (“Section 503”) and the Vietnam Era Veteran's Readjustment Assistance Act of 1974 (“VEVRAA”). All applicants and employees are treated without regard to their race, color, religion, sex, national origin, disability or protected veteran status. In addition, we have established an audit and reporting system to allow for effective measurement of its equal employment opportunity activities.
To implement this policy, we will:
(1) Recruit, hire, train and promote qualified persons in all job titles, without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and any other legally protected categories;
(2) Ensure that employment decisions are based only on valid job requirements; and
(3) Ensure that all personnel actions and employment activities such as compensation, benefits, promotions, layoffs, return from layoff, Alaska Airlines, Hawaiian Airlines and Horizon Air sponsored programs, and tuition assistance will be administered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.
Employees and applicants for employment will not be subjected to harassment, intimidation, threats, coercion or discrimination because they have engaged or may engage in (1) filing a complaint, (2) opposing any act or practice made unlawful by, or exercising any other right protected by, any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA, or (3) assisting or participating in any investigation, compliance evaluation, hearing, or any other activity related to the administration of any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA.
Government Contractor & Department of Transportation (DOT) Regulations
Alaska Airlines, Hawaiian Airlines & Horizon Air are regulated by the Department of Transportation (DOT - regulations, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines/Hawaiian Airlines/Horizon Air and any employment offer will be withdrawn.
Apply by 7:00 PM Pacific Time on 12/5/2025 FLSA Status Non-Exempt Employment Type Part-Time Regular/Temporary Regular Requisition Type Frontline Location Kotzebue We can recommend jobs specifically for you! Click here to get started.
Auto-ApplyCustomer Service at Anchorage, AK
Customer service advisor job in Anchorage, AK
Job Description
Keystone Restorations & Builders, Inc. in Anchorage, AK is looking for one customer service to join our team. Our ideal candidate is a self-starter, ambitious, and engaged.
Responsibilities
Greet customers and make them feel at home
Answer any questions the customers may have
Assist Customers in preparing their orders
Clean work area as needed to maintain a tidy work environment
Respond to all complaints in a friendly and professional manner
Qualifications
Friendly attitude even when dealing with disgruntled employees
Responsible and proven ability to maintain scheduling commitments
Ability to problem solve quickly concerns customers may have
Good communication skills with customers
We are looking forward to receiving your application. Thank you.
Customer Service Associate
Customer service advisor job in Anchorage, AK
Share: share to e-mail Job Title: Customer Service Associate Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse, and providing our partners with valuable funding for their community-based programs and services. You'll often hear us say that we are "Thrift Proud." It's the millions of loyal customers who visit our 300+ stores and our more than 22,000 team members that make it possible. Learn more about the Savers family of thrift stores, our impact, and the #ThriftProud movement at savers.com.
Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia.
Summary & Positions:
At Savers / Value Village our Customer Service Associates create an awesome experience for our Customers, Donors and other Team Members. We are hiring for both Full Time and Part Time Customer Service Associates.
What you can expect:
* The opportunity to celebrate uniqueness. We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute.
* To work in a purpose-driven company, with a business model that people love for our impact on both the planet and local communities.
* An investment in the career path interests of our people. With our aggressive store expansion plans, we recognize the importance of the continued growth and development of our team members.
What you get:
Comprehensive onboarding and training from day one.
In-house expertise! Our training department / Savers University develops and delivers robust training to every team member across our organization - from new hires to senior executives. We develop around 90% of our training internally, and partner with a variety of renowned providers to supplement our offerings.
Benefits offerings including:
* Bundled health plans such as medical, Rx, dental and vision
* Company-paid life insurance for extra protection and peace of mind
* Programs to stop smoking, diabetes management coaching, and on demand care options.
* A 401k plan with generous company matching contributions to assist you in saving for a secure financial future.
* Paid time off from work for leisure or other hobbies.
* A range of mental health services to assist you in managing daily life.
Savers is an E-Verify employer
501 E Dimond Blvd, Anchorage, AK 99515
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Customer Service
Customer service advisor job in Anchorage, AK
Tudor Bingo in Anchorage, AK is looking for a Gaming Attendant to join our 43 person strong team. We are located on 1436 East Tudor Road. Our ideal candidate is customer service oriented, motivated, and enthusiastic.
Responsibilities
Greet customers and make them feel at home
Answer any questions the customers may have
Clean work area as needed to maintain a tidy work environment
Respond to all comments/concerns in a friendly and professional manner
Qualifications
Must be at least 19 years of age
Must be able to work nights and weekends
Friendly and professional attitude even when dealing with difficult customers
Responsible and proven ability to maintain scheduling commitments
Ability to problem solve quickly concerns customers may have
Good communication skills with customers
Knowledge of basic math and cash handling procedures
Benefits
Paid Vacation
Incentives/Bonuses
Tipping industry (never guaranteed, but always appreciated)
Medical/Dental
Simple IRA
We are looking forward to reading your application.
Customer Service Quality Assurance Spec II
Customer service advisor job in Juneau, AK
Monitors customer interactions and reviews and analyzes customer feedback to evaluate overall customer experience. Assigns root cause and identifies systemic quality problems. Assists with implementation of quality improvement action plans. Accurately compares measurements between team, vendors and client partners and reports findings from complaints and call monitoring to the client, internal, and vendor teams. Makes recommendations on quality initiatives.
+ Monitors calls for timeliness of answer, active listening, request/issue identification, correct call hold, professionalism, compliance requirements, request/issue resolution, and appropriate closing.
+ Analyzes survey results for improving communication process and providing feedback to the communication owners.
+ Utilizes quality monitoring program to compile and track performance at individual, functional, and program levels.
+ Provides feedback to agents and managers based on observed strengths and improvement opportunities.
+ Analyzes readership, comprehension and application of communicated actions.
+ Serves as a resource and escalation point for all lines of business so that reviews of calls are accurate for technical content and employees are provided with the correct policies, procedures, and/or reference materials.
+ Uploads communications to system after obtaining necessary approvals.
+ Identifies trends in service and provides that data to the training team to enhance current training.
+ Documents customer/call communications processes.
+ Provides call quality metrics data to generate and maintain volume forecasts to support management with scheduling and staffing needs.
+ Participates in brainstorming sessions to improve call system, communications processes, customer satisfaction, agent processes and agent effectiveness.
+ Assists in implementation of operational process improvement initiatives on a regular basis, as well as through long-term projects.
+ Coordinates with client and other Quality team members to obtain content for agent communications.
+ Develops and distributes new agent communications, researching content and obtaining appropriate feedback and reviews as needed.
+ Identifies agent communication needs and makes recommendations to Call Center management.
**Minimum Qualifications**
+ Associate's Degree or equivalent relevant experience
+ Professional Certifications or License preferred;
+ 5-8 years of experience in call center, quality control, quality assurance and/or training.
**Other Job Specific Skills**
+ Extensive experience with quality assurance program creation or execution.
+ Extensive Experience with call center call monitoring/recording software.
+ Exceptional customer service and problem-solving skills.
+ Ability to explain and present ideas clearly and concisely to diverse audiences, using appropriate language.
+ Excellent analytical skills and strong decision-making abilities.
+ Proven ability to achieve and maintain departmental quality standards.
+ Superb Internet software and Windows operating systems and software skills.
+ Exceptional ability to train and develop new and existing support agents.
+ Excellent interpersonal, facilitation, and relationship management skills.
+ Demonstrated ability to effectively communicate and interact with interdepartmental staff and across organizational lines.
+ Critical thinker with the ability to solve complex problems; able to apply quality improvement techniques.
+ Great coordination skills across multiple departments of the Customer system.
**Compensation Ranges**
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
**EEO Requirements**
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
**Disclaimer**
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
$24.09/hour
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.
Customer Service Coordinator
Customer service advisor job in Fairbanks, AK
Do you enjoy being the go-to for all maintenance and operation functions on campus, we have an opportunity for you! As a part of Facilities Services Customer Service, you will be the primary point of contact for all campus operations. Your responsibilities will include answering phone calls, entering work orders, and performing other duties. If you believe that you can excel in this role, we encourage you to apply!
Facilities Services seeks a dynamic individual interested in a position working in a challenging environment on all aspects related to Customer Service and Work Management. The right person will possess a positive, can-do attitude, and be a self-starter with strong attention to detail, excellent organizational skills, and the ability to work and communicate well with a diverse population.
To excel in this role, you must have exceptional customer service skills and the ability to work well under pressure. Dealing with frequent disruptions, it is crucial to be able to pick up where you left off
Minimum Qualifications:
High School graduation and three years progressively responsible office/administrative experience, or an equivalent combination of training and experience.
Must have and maintain a valid driver's license and clean driving record in compliance with UA Safe Driving Criteria for expediting purposes.
High School graduation or equivalent.
Position Details:
This is a full-time, non-exempt staff position complete with both a competitive salary and full employee benefits package. UA provides a generous compensation package that includes retirement options, annual leave, 12 paid holidays per year, tuition waivers for employees and family members, and affordable medical, dental and vision care coverage. New hires will be placed on the UA Staff Salary Schedule, Grade 77, based on education and experience.
Applications will be reviewed on a rolling basis until a successful candidate is identified.
*To be eligible for this position, applicants must be legally authorized to work in the United States without restriction. Applicants who now or may in the future require visa sponsorship to work in the United States are not eligible.
The University of Alaska (UA) is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing this application or during any phase of the interview process, please contact UA Human Resources by phone at ************.
UA is an affirmative action/equal opportunity employer, educational institution and provider and prohibits illegal discrimination against any individual: *********************************
The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check.
Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act.
If you have any questions regarding this position, please contact Facilities Services HR, at ******************* or **************.
All employees at the University of Alaska are expected to uphold the highest standards of ethics and professionalism when conducting or engaged in university business.
*
Each university within the University of Alaska system publishes an Annual Security and Fire Safety Report which contains information regarding campus safety and security including topics such as: campus law enforcement authority; crime reporting policies; campus alerts (Timely Warnings and Emergency Notifications); fire safety policies and procedures; programs to prevent dating violence, domestic violence, sexual assault and stalking; the procedures the University will follow when one of these crimes is reported; and other matters of importance related to security on campus. The report also contains information about crime statistics for the three most recent calendar years concerning reported crimes that occurred on campus; in On-Campus Student Housing Facilities; in Noncampus buildings or property owned or controlled by the University or a recognized student organization; and on public property within, or immediately adjacent to and accessible from, the campus. The report also contains fire statistics for any fires occurring in an On-Campus Student Housing Facility during the three most recent calendar years.
Access to the reports is available at:
UAA: (Addresses Anchorage campus, Aviation Technology Complex, JBER - Elmendorf Extension, JBER - Richardson Extension, Kenai Peninsula College - Kachemak Bay campus, Kenai Peninsula College - Kenai River campus, Kodiak College, Kodiak High School Extension, Matanuska-Susitna College, Prince William Sound College, and Prince William Sound College - Cordova Extension) Online: ******************************************* Request a paper copy in person: UAA Police Department Office at Room 114 of Eugene Short Hall on the Anchorage campus / UAA Dean of Students Office at Room 122 of Rasmuson Hall on the Anchorage campus. Request a paper copy by mail: ************ or ********************* / ************ or uaa_*************************.
UAF: (Addresses Fairbanks Campus, Bristol Bay Campus, Chukchi Campus, Community and Technical College, Kasitsna Bay Campus, Seward Marine Center, Tok Campus, Kuskokwim Campus, and Northwest Campus) Online: ***************************************** Request a paper copy in person: UAF Office of Rights, Compliance and Accountability on the 3rd Floor of Constitution Hall. Request a paper copy by mail: ************ or *******************.
UAS: (Addresses the Juneau Auke Bay Campus, Juneau Technical Education Center, Sitka Campus, & Ketchikan Campus) Online: ********************************************************************** Request a paper copy in person: Hendrickson Building, Suite 202 on the Juneau campus. Request a paper copy by mail: ************ or emailing ********************.
Easy ApplyAlaska 4x4 Rentals Customer Service Agent - Full-Time or Part-Time Position - $20 - $23/hr
Customer service advisor job in Fairbanks, AK
Job DescriptionDescription:
The Customer Service Agent provides superior, friendly, and efficient customer service at time of rental using the company approved sales and service techniques. They facilitate the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental experience. The Customer Service Agent handles and resolves customer questions, comments, and complaints while working to ensure all customers have a completely satisfying experience.
Responsibilities:
• Ensure the optimal rental experience by maximizing on sales and service opportunities for every customer
• Prepare the rental agreements
• Provide excellent customer service in all customer contact situations
• Complete administrative tasks including daily lists
• Communicate via phone and email in a friendly and helpful manner
• Check incoming vehicles for damage and properly notating any; Direct customer to counter for completion of rental
• Ability to work in outdoor weather conditions if needed
• Detailing vehicles when necessary
• Perform other job duties as assigned to meet the business needs.
• Maintain appearance of rental counters and customer areas to present a neat, orderly and safe condition; ensure counter is stocked with appropriate supplies to provide smooth and effective counter service.
Requirements:
Qualifications:
• Candidate with light mechanical abilities is highly preferred
• High school diploma or GED
• Minimum 1-year customer service or sales experience, prior car rental experience is a plus
• Must be at least 21 and have a valid driver's license with a clean driving record
• Strong verbal, written communication and organizational skills, the ability to multi-task
• Ability to manage stressful or unusual situations to maintain good customer service
• Basic computer navigation skills and knowledge of Microsoft Office applications
• Ability to work 40 hours per week including weekend and/or evening hours
• Must be willing to wear company uniforms
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
Customer Service Associate
Customer service advisor job in Fairbanks, AK
Job Title: Customer Service Associate Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse, and providing our partners with valuable funding for their community-based programs and services. You'll often hear us say that we are "Thrift Proud." It's the millions of loyal customers who visit our 300+ stores and our more than 22,000 team members that make it possible. Learn more about the Savers family of thrift stores, our impact, and the #ThriftProud movement at savers.com.
Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia.
Summary & Positions:
At Savers / Value Village our Customer Service Associates create an awesome experience for our Customers, Donors and other Team Members. We are hiring for both Full Time and Part Time Customer Service Associates.
What you can expect:
+ The opportunity to celebrate uniqueness. We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute.
+ To work in a purpose-driven company, with a business model that people love for our impact on both the planet and local communities.
+ An investment in the career path interests of our people. With our aggressive store expansion plans, we recognize the importance of the continued growth and development of our team members.
What you get:
Comprehensive onboarding and training from day one.
In-house expertise! Our training department / Savers University develops and delivers robust training to every team member across our organization - from new hires to senior executives. We develop around 90% of our training internally, and partner with a variety of renowned providers to supplement our offerings.
Benefits offerings including:
+ Bundled health plans such as medical, Rx, dental and vision
+ Company-paid life insurance for extra protection and peace of mind
+ Programs to stop smoking, diabetes management coaching, and on demand care options.
+ A 401k plan with generous company matching contributions to assist you in saving for a secure financial future.
+ Paid time off from work for leisure or other hobbies.
+ A range of mental health services to assist you in managing daily life.
Savers is an E-Verify employer
3023 Airport Way, Fairbanks, AK 99709
Customer Service Agent
Customer service advisor job in Emmonak, AK
Grant Aviation is an Alaskan regional air carrier serving rural Alaska since 1971. With bases in Bethel, Emmonak, Dillingham, King Salmon, Cold Bay, Dutch Harbor, Kenai, and Anchorage, Grant Aviation provides scheduled air transport of passengers, cargo, and mail, as well as air ambulance and charter service. Grant Aviation employs approximately 400 people.
We believe that air travel isn't a luxury - it's a necessity - and we are committed to creating a safe, friendly, and reliable experience for all our customers.
Our company is built upon respect for our customers, employees, and communities, and we constantly work to improve our operations to ensure smooth travel and enjoyable experiences. We are professional, while staying true to our Alaskan roots and commitment to the personal touch.
POSITION: Customer Service Agent
Are you interested in:
* Booking reservations for passengers' baggage, and cargo.
* Resolving customer service issues.
* Processing payments in varying forms.
* Processing various reports and perform data input.
* Interacting with customers in person, by email and/or over the phone.
* Performing additional duties as assigned.
Preferably you:
* Have a High School Diploma or equivalent (required)
* Have one (1) year of customer service experience
* Are able to lift approximately 20 pounds
* Live on the road system near our location
Your Perks:
* Medical, dental, and vision.
* Company-paid life insurance and AD&D.
* PTO and paid holidays.
* Flight benefits.
* 401(k) program.
* Employee assistance program.
* HSA for qualified plans.
* Voluntary life insurance and AD&D.
* Voluntary short- and long-term disability.
* Voluntary accident, critical illness, and hospital indemnity.
Grant Aviation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Candidates seeking reasonable accommodation in the recruitment or employment processes should contact Human Resources at: ***************************.
If this sounds like a fulfilling role for you, please submit your resume today! We would love to have you on board as soon as possible!
Candidates may be subject to pre-employment background checks and drug testing as a condition of employment.
Virtual Customer Service Professional( work frrom home)
Customer service advisor job in Tanacross, AK
Virtual Customer Service Professional (virtual) - . The hourly pay rate is $9.00 - $14.00 per hour depending on experience and the company that you are assigned to. Must work minimum 25 hours per week, full time hours available. • Excellent listening skills, strong English communication skills (verbal and written)
• Answer general customer inquiries.
• Resolve concerns or complaints related to your client.
• Communicate client policies.
• No Cold Calling, No Telemarketing, inbound calls only.
Qualifications
Must be 18+ to apply
• High school diploma or equivalency
• Secondary education and/or some college is preferred
• Able to perform basic math skills
• You'll make your own schedules
• Must be able to pass a background check
• Minimum 3+ months of customer service , retail, or sales experience preferred
• Ability to multitask and prioritize in a fast-paced environment.
• A background check is required. (client may ask for drug test)
• Comfortable with basic Computer skills including email and documents.
• Would like to work PT or FT as a
1099 contractor
from home.
• A Quiet home office place to work. No ambient sounds such as pets or children while working.
• Able to be in training consecutively up to a maximum of 4 hours in the evening or morning for up to a total of 10 weeks.
Technical Requirements:
• Computer (PC, or Mac)
• Windows Vista is not accepted at this time
• Computer USB Headset, Microphone or PC speakers
• High speed Internet access provided by a cable or DSL provider
• Satellite broadband does not meet our requirements
• Use of wireless and Wi-Fi "air cards" is prohibited
• A dedicated, hard wired phone with no features.
• A noise canceling phone headset.
• A computer with the basic following specs:
o Minimum Hardware: 2 Gigabytes (GB) - 80 GB IDE - Single Core 1.4 GHz - 48 x CD
ROM Drive - 32 Bit Sound Card -speakers
Minimum OS: Windows XP Service Pack 3, Windows 7 32 bit and 64 bit, and MAC OS 10
Agent, Reservations (Part-Time)
Customer service advisor job in Fairbanks, AK
Department
Guest Services
Employment Type
Seasonal - Part Time
Location
Fairbanks Transportation and Guest Services
Workplace type
Onsite
This role's hiring manager: Alyssa Littell View Alyssa's Profile
RESPONSIBILITIES REQUIREMENTS Benefits About Holland America/Princess Alaska-Yukon Land Operations We're a collaboration of Princess Cruises and Holland America Line, innovators in Alaska tourism and advocates for the environment. We offer guests adventure, comfort, and a variety of lifetime memories-whether sailing past glaciers, cozying up in a wilderness lodge, or spotting a bear from a dome-window rail car.
Our teams participate in HAP's sustainability program, aka “Sustain Alaska & the Yukon”, and efforts by actively recycling (where available), reducing waste, and educating guests about our commitment to the environment.
We are dedicated to delivering excellent customer service to all guests, coworkers, and vendors and provide a safe workplace for all team members and a safe vacation experience for all guests.
HAP is committed to a diverse, equitable, and inclusive work environment.
The best way to learn more about all of our roles and opportunities is to connect with us on Facebook and Instagram.
Part-time Service Writer
Customer service advisor job in Napaskiak, AK
Part-time Description
Coastal Villages Region Fund (CVRF) is currently accepting applications for a Service Writer to work at our Eek location. The primary job responsibilities for this position include, but are not limited to, supporting Community Service Centers (CSC) and their Mechanic/Welders (M/W) by providing exceptional customer service to community members and staff, producing quotes in a timely manner, and effectively communicating diagnostic information obtained from the M/Ws to the customers. This position is also responsible for maintaining accurate and organized records, tracking parts orders, and ensuring that constant contact during repair processes is kept with customers.
PRIMARY RESPONSIBILITIES
• Provide superior customer service to internal and external customers and employees by modeling exceptional customer service behavior during all interactions
• Provide administrative support for M/Ws and assist in maintaining a smooth running, efficient service shop with a high degree of customer satisfaction
• Be familiar and proficient with all processes and procedures of the computer system required for service and parts management
• Assist in diagnosing problems accurately and clearly describe them on work orders
• Clearly communicate to customers the estimated costs and completion times of work being provided, as well as offer additional services by pointing out service specials or additional work needed
• Ensure customers' expectations are set to a level where they will likely be met by avoiding commitments which cannot (or likely will not) be met
• Determine correct parts for work orders, submit purchase requests, receive parts shipments, and document all parts transactions
• Assign work orders to M/Ws based on skill level and current resource utilization
• Review work-in-progress to ensure quality and timeliness
• Occasionally assist M/Ws when they are having difficulties performing service work
• Notify customers promptly of any changes, delays, or additional work needed
• Perform cashier functions and forward all necessary paperwork to the accounting department
• Follow procedures efficiently and maintain records of all customer paid, warranty, work order, and work documents with accounting to ensure compliance
• Handle customer complaints reasonably by showing empathy to the needs of the customer, maintaining a positive attitude, demonstrating special attention to repeat repairs, and ensuring commitment to correcting the situation
• Attend assigned training programs and maintain up-to-date technical qualifications and training certificates
• Other duties as assigned
Service Writer
Customer service advisor job in Fairbanks, AK
At Gene's Chrysler Dodge Jeep RAM, we strive to conduct our business as a well-respected organization; with integrity, hard work, and with the highest care for our people, customers, and business partners. Every employee at Gene's is absolutely critical to our success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership group throughout the years. Benefits Responsibilities
Maintaining a friendly and professional relationship with customers as the first point of contact for Service
Perform and document walk-around inspections of customer vehicles during service intake
Effectively communicate with customers about inspection results and recommending corrective procedures
Managing customer complaints and concerns to find a resolution quickly and effectively
Working closely with the Service team as well as Parts and Accessories team to provide the best service to the customer
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
Qualifications
Customer service skills
Must be at least 18 years of age
Possess a valid driver's license
Have good organization skills
Ability to add, subtract, multiply, and divide in all units of measure
Be familiar with basic computer functions
Possess strong interpersonal and communication skills
Have a positive, friendly and outgoing personality
Desire to work with the customers
Must be dependable, honest, courteous and self-motivated
Prior experience in a service repair facility is preferred; however, training will be provided
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Auto-ApplyCustoms Trade Coordinator
Customer service advisor job in Anchorage, AK
Provide impeccable customer service.
Obtain correct classification of goods for customs release from database, SOP's, tariff book, internet or Customs.
Data entry and processing of various import related documentation for submission to US Customs and may handle all PGA's (Participating Government Agencies)
Maintain and keep current all shipment documentation in compliance with all record keeping requirements.
Adhere to all international importing and exporting regulations.
Work closely with other internal staff, departments, other FedEx operations, and customers to deliver high level of service to customers.
Process agency brokerage shipments.
May handle remote filings.
Ensure all government and organizational policies are followed.
Knowledge, Skills and Abilities
HS Diploma or GED required.
No industry experience required.
Data entry/keyboard experience required.
MS Office, Outlook, Office equipment (phone, fax, photocopier, printer, scanner) required.
Minimum of 6 months' work experience preferred.
Excellent communication skills, verbal and written.
Organizational skills.
Inter-personal skills.
Problem solving skills.
Handle high volume of work.
Handle time sensitive work.
Ability to work independently with minimum supervision.
Ability to use multiple systems and reference material.
Interact with customers, carriers, brokers, government agencies, internal staff, management of all levels, internal departments.
Performs other or additional duties as assigned.
Paid training provided.
HS Diploma or GED required. No industry experience required. Minimum of 6 months work experience preferred.
Data entry/keyboard experience required. Working knowledge of MS Office and email applications such as Outlook using multiple screens and windows.
Excellent communication skills, verbal and written. Organizational Skills. Inter-personal skills. Problem solving skills.
Handle high volume of work. Handle time sensitive work. Ability to work independently with minimum supervision.
Ability to use multiple systems and reference material. Interact with customers, carriers, brokers, government agencies, internal staff, management of all levels, internal departments.
Preferred Qualifications: Starting pay for all new hires is $18.50
Pay Transparency: This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the range is a reasonable estimate of the current starting salary for the lowest level to the current starting salary of the highest level. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.
Pay: 15.07-23.88
Additional Details: Hybrid Position: Monday-Friday 7AM-3:30PM
FedEx Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions. We're glad you stopped by and hope your job search experience with FedEx Logistics, Inc. will be rewarding. We look forward to hearing from you!
FedEx Logistics is an Equal Opportunity Employer including, Vets/Disability.
Know Your Rights
Pay Transparency
FedEx Logistics will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the City of Los Angeles (LAMC 189.00)
FedEx Logistics will not rely on the wage history of a prospective employee from any current or former employer when determining the wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract in accordance with Philadelphia Ordinance No. 160840.
Customer Service Agent
Customer service advisor job in Emmonak, AK
Job Description
Grant Aviation is an Alaskan regional air carrier serving rural Alaska since 1971. With bases in Bethel, Emmonak, Dillingham, King Salmon, Cold Bay, Dutch Harbor, Kenai, and Anchorage, Grant Aviation provides scheduled air transport of passengers, cargo, and mail, as well as air ambulance and charter service. Grant Aviation employs approximately 400 people.
We believe that air travel isn't a luxury - it's a necessity - and we are committed to creating a safe, friendly, and reliable experience for all our customers.
Our company is built upon respect for our customers, employees, and communities, and we constantly work to improve our operations to ensure smooth travel and enjoyable experiences. We are professional, while staying true to our Alaskan roots and commitment to the personal touch.
POSITION: Customer Service Agent
Are you interested in:
Booking reservations for passengers' baggage, and cargo.
Resolving customer service issues.
Processing payments in varying forms.
Processing various reports and perform data input.
Interacting with customers in person, by email and/or over the phone.
Performing additional duties as assigned.
Preferably you:
Have a High School Diploma or equivalent (required)
Have one (1) year of customer service experience
Are able to lift approximately 20 pounds
Live on the road system near our location
Your Perks:
Medical, dental, and vision.
Company-paid life insurance and AD&D.
PTO and paid holidays.
Flight benefits.
401(k) program.
Employee assistance program.
HSA for qualified plans.
Voluntary life insurance and AD&D.
Voluntary short- and long-term disability.
Voluntary accident, critical illness, and hospital indemnity.
Grant Aviation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Candidates seeking reasonable accommodation in the recruitment or employment processes should contact Human Resources at: ***************************.
If this sounds like a fulfilling role for you, please submit your resume today! We would love to have you on board as soon as possible!
Candidates may be subject to pre-employment background checks and drug testing as a condition of employment.
Virtual Customer Service Professional( work frrom home)
Customer service advisor job in Tanacross, AK
Virtual Customer Service Professional (virtual) - . The hourly pay rate is $9.00 - $14.00 per hour
depending on experience and the company that you are assigned to. Must work minimum 25 hours per week, full time hours available.
Skill Set Overview:
• Excellent listening skills, strong English communication skills (verbal and written)
• Answer general customer inquiries.
• Resolve concerns or complaints related to your client.
• Communicate client policies.
• No Cold Calling, No Telemarketing, inbound calls only.
Qualifications
Must be 18+ to apply
• High school diploma or equivalency
• Secondary education and/or some college is preferred
• Able to perform basic math skills
• You'll make your own schedules
• Must be able to pass a background check
• Minimum 3+ months of customer service , retail, or sales experience preferred
• Ability to multitask and prioritize in a fast-paced environment.
• A background check is required. (client may ask for drug test)
• Comfortable with basic Computer skills including email and documents.
• Would like to work PT or FT as a 1099 contractor from home.
• A Quiet home office place to work. No ambient sounds such as pets or children while working.
• Able to be in training consecutively up to a maximum of 4 hours in the evening or morning for up to a total of 10 weeks.
Technical Requirements:
• Computer (PC, or Mac)
• Windows Vista is not accepted at this time
• Computer USB Headset, Microphone or PC speakers
• High speed Internet access provided by a cable or DSL provider
• Satellite broadband does not meet our requirements
• Use of wireless and Wi-Fi "air cards" is prohibited
• A dedicated, hard wired phone with no features.
• A noise canceling phone headset.
• A computer with the basic following specs:
o Minimum Hardware: 2 Gigabytes (GB) - 80 GB IDE - Single Core 1.4 GHz - 48 x CD
ROM Drive - 32 Bit Sound Card -speakers
Minimum OS: Windows XP Service Pack 3, Windows 7 32 bit and 64 bit, and MAC OS 10
Agent, Reservations
Customer service advisor job in Fairbanks, AK
Department
Guest Services
Employment Type
Seasonal - Full Time
Location
Fairbanks Transportation and Guest Services
Workplace type
Onsite
This role's hiring manager: Alyssa Littell View Alyssa's Profile
RESPONSIBILITIES REQUIREMENTS Benefits About Holland America/Princess Alaska-Yukon Land Operations We're a collaboration of Princess Cruises and Holland America Line, innovators in Alaska tourism and advocates for the environment. We offer guests adventure, comfort, and a variety of lifetime memories-whether sailing past glaciers, cozying up in a wilderness lodge, or spotting a bear from a dome-window rail car.
Our teams participate in HAP's sustainability program, aka “Sustain Alaska & the Yukon”, and efforts by actively recycling (where available), reducing waste, and educating guests about our commitment to the environment.
We are dedicated to delivering excellent customer service to all guests, coworkers, and vendors and provide a safe workplace for all team members and a safe vacation experience for all guests.
HAP is committed to a diverse, equitable, and inclusive work environment.
The best way to learn more about all of our roles and opportunities is to connect with us on Facebook and Instagram.
Service Writer (Part-Time)
Customer service advisor job in Quinhagak, AK
Part-time Description
Coastal Villages Region Fund (CVRF) is currently accepting applications for a Part-time Service Writer.. The primary job responsibilities for this position include, but are not limited to, supporting Community Service Centers (CSC) and their Mechanic/Welders (M/W) by providing exceptional customer service to community members and staff, producing quotes in a timely manner, and effectively communicating diagnostic information obtained from the M/Ws to the customers. This position is also responsible for maintaining accurate and organized records, tracking parts orders, and ensuring that constant contact during repair processes is kept with customers.
Requirements
PRIMARY RESPONSIBILITIES
Provide superior customer service to internal and external customers and employees by modeling exceptional customer service behavior during all interactions
Provide administrative support for M/Ws and assist in maintaining a smooth running, efficient service shop with a high degree of customer satisfaction
Be familiar and proficient with all processes and procedures of the computer system required for service and parts management
Assist in diagnosing problems accurately and clearly describe them on work orders
Clearly communicate to customers the estimated costs and completion times of work being provided, as well as offer additional services by pointing out service specials or additional work needed
Ensure customers' expectations are set to a level where they will likely be met by avoiding commitments which cannot (or likely will not) be met
Determine correct parts for work orders, submit purchase requests, receive parts shipments, and document all parts transactions
Assign work orders to M/Ws based on skill level and current resource utilization
Review work-in-progress to ensure quality and timeliness
Occasionally assist M/Ws when they are having difficulties performing service work
Notify customers promptly of any changes, delays, or additional work needed
Perform cashier functions and forward all necessary paperwork to the accounting department
Follow procedures efficiently and maintain records of all customers' paid, warranty, work order, and work documents with accounting to ensure compliance
Handle customer complaints reasonably by showing empathy to the needs of the customer, maintaining a positive attitude, demonstrating special attention to repeat repairs, and ensuring commitment to correcting the situation
Attend assigned training programs and maintain up-to-date technical qualifications and training certificates
Other duties as assigned