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The differences between customer service advisors and associate customer service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer service advisor and an associate customer service representative. Additionally, an associate customer service representative has an average salary of $35,215, which is higher than the $32,029 average annual salary of a customer service advisor.
The top three skills for a customer service advisor include taking care, strong customer service and standard operating procedure. The most important skills for an associate customer service representative are patients, outbound calls, and customer inquiries.
| Customer Service Advisor | Associate Customer Service Representative | |
| Yearly salary | $32,029 | $35,215 |
| Hourly rate | $15.40 | $16.93 |
| Growth rate | -4% | -4% |
| Number of jobs | 235,256 | 199,751 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 33% | Bachelor's Degree, 35% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A customer service advisor is responsible for providing the best customer service by responding to the customers' inquiries and concerns regarding the goods and services offered by the organization. Customer service advisors assist customers with their needs by recommending product selection, offering new products and services, and informing the customers of promotional offers to generate revenues and increase profitability. They also resolve customers' issues, escalating high-level complaints to a customer service lead or supervisor for immediate resolution.
An associate customer service representative is responsible for providing high customer service by assisting customers on their inquiries and concerns, as well as resolving and escalating high-level complaints to the supervisor or tenured customer service representative. Associate customer service representatives also process orders and payments from the customers, replacing defective items, and issuing refunds as needed. They must have excellent communication and organizational skills, especially on handling data processing procedures to the database for reference to customer concerns.
Customer service advisors and associate customer service representatives have different pay scales, as shown below.
| Customer Service Advisor | Associate Customer Service Representative | |
| Average salary | $32,029 | $35,215 |
| Salary range | Between $26,000 And $39,000 | Between $26,000 And $46,000 |
| Highest paying City | Boston, MA | Washington, DC |
| Highest paying state | Alaska | Massachusetts |
| Best paying company | Teledyne Technologies Incorporated | Deutsche Bank |
| Best paying industry | Insurance | Finance |
There are a few differences between a customer service advisor and an associate customer service representative in terms of educational background:
| Customer Service Advisor | Associate Customer Service Representative | |
| Most common degree | Bachelor's Degree, 33% | Bachelor's Degree, 35% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer service advisors' and associate customer service representatives' demographics:
| Customer Service Advisor | Associate Customer Service Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 51.5% Female, 48.5% | Male, 35.1% Female, 64.9% |
| Race ratio | Black or African American, 12.1% Unknown, 5.5% Hispanic or Latino, 20.6% Asian, 6.7% White, 54.4% American Indian and Alaska Native, 0.7% | Black or African American, 12.2% Unknown, 5.5% Hispanic or Latino, 21.0% Asian, 6.4% White, 54.2% American Indian and Alaska Native, 0.8% |
| LGBT Percentage | 7% | 7% |