Customer service advisor vs customer care associate

Differences between customer service advisor and customer care associate duties and responsibilities

Customer service advisor example responsibilities.

• Manage the largest client pool in all of Finland, and update the CRM accordingly.
• Manage bi-weekly payroll duties and employment documentation.
• Provide excellent customer service and maintain cleanliness of work area
• Used all CRM systems to provide exceptional service to customers for the entire order process cycle
• Process all pick tickets and assign carriers, handle all shipping issues and RA's support other CSR's when need.
• Maintain stores organization, appearance, and cleanliness through corporate guidelines for visual merchandising inventory updates and standards.
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Customer care associate example responsibilities.

• Continue to manage a high volume of customer calls relate to HMO, PPO and POS concerns.
• Verify HIPAA member information, update members account, expedite payments, explain health and dental plan benefits options.
• Answer inbound calls assisting customers with billing questions, troubleshoot for customers, and assist customers with service plans and upgrading packages
• Receive inbound provider calls at a call center regarding patients medical insurance benefits and eligibility, edit and process Medicare claims.
• Provide superior customer service to inbound calls from DirecTV customers regarding their schedule service/install appointment.