Customer service associate lead vs associate customer service representative

Differences between customer service associate lead and associate customer service representative duties and responsibilities

Customer service associate lead example responsibilities.

• Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.
• Help customers troubleshoot problems over the phone.
• Operate the POS systems and maintain proper cash level at register and safe.
• Key holder with opening/closing experience, POS systems, cash handling and schedule generation.
• Install and maintain computer software as well as troubleshoot computer issues experience by employees.
• Visit different branches throughout the market and process reconciliation on ATM accounts to find discrepancies.
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Associate customer service representative example responsibilities.

• Lead and train a group of 3+ CSRs at a time, are responsible for making change and maintaining the till.
• Assist as a cashier handling money, checks, and credit card transactions on company's POS system.
• Operate POS cash register, maintain thorough knowledge of store merchandise and responsible for cross selling JC Penney credit card.
• Audit CSRs final work for errors in the data entry portion so that billing information to providers & veterans are accurate.
• Mail updated information to patients and providers regarding benefit changes.
• Perform computer record searches; verify merchandise warranty and relay information to internal leadership.
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