Customer service associate lead vs associate/team lead

Differences between customer service associate lead and associate/team lead duties and responsibilities

Customer service associate lead example responsibilities.

• Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.
• Help customers troubleshoot problems over the phone.
• Operate the POS systems and maintain proper cash level at register and safe.
• Key holder with opening/closing experience, POS systems, cash handling and schedule generation.
• Install and maintain computer software as well as troubleshoot computer issues experience by employees.
• Visit different branches throughout the market and process reconciliation on ATM accounts to find discrepancies.
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Associate/team lead example responsibilities.

• Accomplish requirements, allocating resources, scheduling and coordinating staff and assure accuracy of payroll.
• Ensure all sales transactions, refunds and POS system function smoothly and take corrective action when necessary.
• Process sales transactions, POS, credit applications, discounts, trade-in allowances, warranties and delivery dates.
• Provide leadership and mentoring of team members to increase productivity while ensuring accuracy.
• Handle inbound/outbound escalate customer complaints, including executive escalations from various levels of leadership.
• Aggregate, analyze and organize information from QC reports into a department-wide WIKI to facilitate information sharing and best practice utilization.
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