Customer service associate lead vs customer service clerk

Differences between customer service associate lead and customer service clerk duties and responsibilities

Customer service associate lead example responsibilities.

• Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.
• Help customers troubleshoot problems over the phone.
• Operate the POS systems and maintain proper cash level at register and safe.
• Key holder with opening/closing experience, POS systems, cash handling and schedule generation.
• Install and maintain computer software as well as troubleshoot computer issues experience by employees.
• Visit different branches throughout the market and process reconciliation on ATM accounts to find discrepancies.
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Customer service clerk example responsibilities.

• Manage cash balances and inventory stock accurately; ensure cleanliness of all work stations and guarantee excellent customer service.
• Show excellence in providing customer service satisfaction by packing then delivering groceries to customers' vehicles.
• Hone in on and strengthen problem solving, quick thinking, and math skills.
• Support RSA authentication service for remote customer using VPN access, with RSA token.
• Help clients identify and resolve issues pertaining, but not limit to, VPN configuration, web hosting and domain registration.
• Operate cash register, processing transactions with cash, credit card, debit, check, food stamp and WIC coupons.
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