Customer service associate lead vs senior customer service specialist

Differences between customer service associate lead and senior customer service specialist duties and responsibilities

Customer service associate lead example responsibilities.

• Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.
• Help customers troubleshoot problems over the phone.
• Operate the POS systems and maintain proper cash level at register and safe.
• Key holder with opening/closing experience, POS systems, cash handling and schedule generation.
• Install and maintain computer software as well as troubleshoot computer issues experience by employees.
• Visit different branches throughout the market and process reconciliation on ATM accounts to find discrepancies.
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Senior customer service specialist example responsibilities.

• Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.
• Compile, analyze and interpret important loan documents to troubleshoot and correct mortgage loan problems.
• Communicate with center leadership and corporate customers any observe performance gaps; tracking and analyzing compliance to call center service standards.
• Authore and review client PowerPoint content for aesthetics and TurningPoint compatibility.
• Perform quality control on reports and PowerPoint presentations to ensure uniform style, eliminate errors, and enhance reader-friendly appearance.
• Communicate with center leadership and corporate customers any observe performance gaps; tracking and analyzing compliance to call center service standards.