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The differences between customer service-call center managers and assistant center managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a customer service-call center manager and an assistant center manager. Additionally, an assistant center manager has an average salary of $36,021, which is higher than the $33,476 average annual salary of a customer service-call center manager.
The top three skills for a customer service-call center manager include inbound calls, data entry and customer care. The most important skills for an assistant center manager are data entry, math, and loss prevention.
| Customer Service-Call Center Manager | Assistant Center Manager | |
| Yearly salary | $33,476 | $36,021 |
| Hourly rate | $16.09 | $17.32 |
| Growth rate | 6% | 6% |
| Number of jobs | 189,413 | 317,049 |
| Job satisfaction | - | - |
| Most common degree | High School Diploma, 31% | Bachelor's Degree, 55% |
| Average age | 44 | 44 |
| Years of experience | 6 | 6 |
A customer service/call center manager is responsible for monitoring the operations of a call center department, ensuring that the team members provide excellent customer service to the clients by responding quickly to their inquiries and concerns and providing immediate resolutions for complaints. Customer service/call center managers keep track of the staff's performance, analyzing metrics, and developing strategies to maximize productivity. They also assist the representatives in handling difficult calls and escalated complaints, authorizing refunds, and replacing products as needed. To perform these tasks, a customer service/call center manager must have excellent leadership and communication skills.
An assistant center manager is in charge of overseeing the practices and operations in a facility, ensuring efficiency and smooth workflow. Their responsibilities typically revolve around performing administrative support tasks such as managing budgets and schedules, producing progress reports, processing documents, answering calls and correspondence, maintaining records of transactions, updating databases, and assessing the performance of the workforce to ensure client satisfaction. Furthermore, it is essential to implement the company's policies and regulations to maintain a safe and productive work environment for everyone.
Customer service-call center managers and assistant center managers have different pay scales, as shown below.
| Customer Service-Call Center Manager | Assistant Center Manager | |
| Average salary | $33,476 | $36,021 |
| Salary range | Between $27,000 And $40,000 | Between $26,000 And $49,000 |
| Highest paying City | Wallingford, CT | McLean, VA |
| Highest paying state | Connecticut | New York |
| Best paying company | CENTER FOR SIGHT | Michigan State University |
| Best paying industry | Telecommunication | Transportation |
There are a few differences between a customer service-call center manager and an assistant center manager in terms of educational background:
| Customer Service-Call Center Manager | Assistant Center Manager | |
| Most common degree | High School Diploma, 31% | Bachelor's Degree, 55% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | University of Pennsylvania |
Here are the differences between customer service-call center managers' and assistant center managers' demographics:
| Customer Service-Call Center Manager | Assistant Center Manager | |
| Average age | 44 | 44 |
| Gender ratio | Male, 29.3% Female, 70.7% | Male, 52.0% Female, 48.0% |
| Race ratio | Black or African American, 6.3% Unknown, 4.3% Hispanic or Latino, 15.4% Asian, 6.4% White, 67.1% American Indian and Alaska Native, 0.5% | Black or African American, 6.3% Unknown, 4.3% Hispanic or Latino, 15.5% Asian, 6.4% White, 67.0% American Indian and Alaska Native, 0.5% |
| LGBT Percentage | 10% | 10% |