Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between customer service-call center managers and zone managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a customer service-call center manager and a zone manager. Additionally, a zone manager has an average salary of $50,974, which is higher than the $33,476 average annual salary of a customer service-call center manager.
The top three skills for a customer service-call center manager include inbound calls, data entry and customer care. The most important skills for a zone manager are work ethic, loss prevention, and inventory control.
| Customer Service-Call Center Manager | Zone Manager | |
| Yearly salary | $33,476 | $50,974 |
| Hourly rate | $16.09 | $24.51 |
| Growth rate | 6% | 6% |
| Number of jobs | 189,413 | 298,152 |
| Job satisfaction | - | - |
| Most common degree | High School Diploma, 31% | Bachelor's Degree, 55% |
| Average age | 44 | 44 |
| Years of experience | 6 | 6 |
A customer service/call center manager is responsible for monitoring the operations of a call center department, ensuring that the team members provide excellent customer service to the clients by responding quickly to their inquiries and concerns and providing immediate resolutions for complaints. Customer service/call center managers keep track of the staff's performance, analyzing metrics, and developing strategies to maximize productivity. They also assist the representatives in handling difficult calls and escalated complaints, authorizing refunds, and replacing products as needed. To perform these tasks, a customer service/call center manager must have excellent leadership and communication skills.
The duties of a zone manager depend on their line of work or industry of employment. In general, they are in charge of overseeing the service and product distribution operations of a company. They typically coordinate with regional managers, establish guidelines and product roadmaps, gather and analyze data from their area of assignment, perform research and analysis, conduct sales assessments, and implement solutions to optimize operations. Moreover, a zone manager must lead and encourage staff to reach goals, all while enforcing the company's policies and regulations.
Customer service-call center managers and zone managers have different pay scales, as shown below.
| Customer Service-Call Center Manager | Zone Manager | |
| Average salary | $33,476 | $50,974 |
| Salary range | Between $27,000 And $40,000 | Between $34,000 And $75,000 |
| Highest paying City | Wallingford, CT | Boston, MA |
| Highest paying state | Connecticut | Rhode Island |
| Best paying company | CENTER FOR SIGHT | Ford Motor |
| Best paying industry | Telecommunication | Automotive |
There are a few differences between a customer service-call center manager and a zone manager in terms of educational background:
| Customer Service-Call Center Manager | Zone Manager | |
| Most common degree | High School Diploma, 31% | Bachelor's Degree, 55% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | University of Pennsylvania |
Here are the differences between customer service-call center managers' and zone managers' demographics:
| Customer Service-Call Center Manager | Zone Manager | |
| Average age | 44 | 44 |
| Gender ratio | Male, 29.3% Female, 70.7% | Male, 68.9% Female, 31.1% |
| Race ratio | Black or African American, 6.3% Unknown, 4.3% Hispanic or Latino, 15.4% Asian, 6.4% White, 67.1% American Indian and Alaska Native, 0.5% | Black or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.1% Asian, 6.3% White, 67.6% American Indian and Alaska Native, 0.5% |
| LGBT Percentage | 10% | 10% |