Customer service manager supervisor vs senior customer service specialist

The differences between customer service manager supervisors and senior customer service specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer service manager supervisor and a senior customer service specialist. Additionally, a customer service manager supervisor has an average salary of $35,903, which is higher than the $35,466 average annual salary of a senior customer service specialist.

The top three skills for a customer service manager supervisor include front end, payroll and customer complaints. The most important skills for a senior customer service specialist are client facing, customer support, and inbound calls.

Customer service manager supervisor vs senior customer service specialist overview

	Customer Service Manager Supervisor	Senior Customer Service Specialist
Yearly salary	$35,903	$35,466
Hourly rate	$17.26	$17.05
Growth rate	-4%	-4%
Number of jobs	196,364	219,308
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 45%	Bachelor's Degree, 50%
Average age	40	40
Years of experience	12	12

Customer service manager supervisor vs senior customer service specialist salary

Customer service manager supervisors and senior customer service specialists have different pay scales, as shown below.

	Customer Service Manager Supervisor	Senior Customer Service Specialist
Average salary	$35,903	$35,466
Salary range	Between $26,000 And $48,000	Between $29,000 And $41,000
Highest paying City	-	-
Highest paying state	-	-
Best paying company	-	-
Best paying industry	-	-

Differences between customer service manager supervisor and senior customer service specialist education

There are a few differences between a customer service manager supervisor and a senior customer service specialist in terms of educational background:

	Customer Service Manager Supervisor	Senior Customer Service Specialist
Most common degree	Bachelor's Degree, 45%	Bachelor's Degree, 50%
Most common major	Business	Business
Most common college	California State University - Bakersfield	-

Customer service manager supervisor vs senior customer service specialist demographics

Here are the differences between customer service manager supervisors' and senior customer service specialists' demographics:

	Customer Service Manager Supervisor	Senior Customer Service Specialist
Average age	40	40
Gender ratio	Male, 40.2% Female, 59.8%	Male, 30.7% Female, 69.3%
Race ratio	Black or African American, 11.4% Unknown, 5.6% Hispanic or Latino, 19.5% Asian, 6.6% White, 56.1% American Indian and Alaska Native, 0.8%	Black or African American, 11.4% Unknown, 5.4% Hispanic or Latino, 19.8% Asian, 7.6% White, 55.1% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between customer service manager supervisor and senior customer service specialist duties and responsibilities

Customer service manager supervisor example responsibilities.

Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.
Generate POS balance, tender, loss prevention reports.
Correct errors make on POS systems and handle all forms of refunds.
Communicate with center leadership and corporate customers any observe performance gaps; tracking and analyzing compliance to call center service standards.
Communicate with center leadership and corporate customers any observe performance gaps; tracking and analyzing compliance to call center service standards.

Senior customer service specialist example responsibilities.

Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.
Compile, analyze and interpret important loan documents to troubleshoot and correct mortgage loan problems.
Communicate with center leadership and corporate customers any observe performance gaps; tracking and analyzing compliance to call center service standards.
Authore and review client PowerPoint content for aesthetics and TurningPoint compatibility.
Perform quality control on reports and PowerPoint presentations to ensure uniform style, eliminate errors, and enhance reader-friendly appearance.
Communicate with center leadership and corporate customers any observe performance gaps; tracking and analyzing compliance to call center service standards.

Customer service manager supervisor vs senior customer service specialist skills

Common customer service manager supervisor skills

Front End, 11%
Payroll, 10%
Customer Complaints, 7%
Human Resources, 5%
Customer Issues, 4%
Customer Service, 4%

Common senior customer service specialist skills

Client Facing, 10%
Customer Support, 6%
Inbound Calls, 6%
Customer Calls, 5%
Credit Card, 5%
Customer Satisfaction, 5%

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Customer Service Manager Supervisor
Customer Service Manager Supervisor vs Senior Customer Service Specialist

Updated January 8, 2025

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