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The differences between customer service senior associates and associate customer service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer service senior associate and an associate customer service representative. Additionally, a customer service senior associate has an average salary of $45,025, which is higher than the $35,215 average annual salary of an associate customer service representative.
The top three skills for a customer service senior associate include data entry, customer service associates and customer inquiries. The most important skills for an associate customer service representative are patients, outbound calls, and customer inquiries.
A customer service senior associate provides support and assistance to clients through calls, correspondence, or face-to-face interactions. They are responsible for responding to inquiries, discussing product or service specifications, helping them understand procedures, providing step-by-step instructions, or referring other services when necessary. They also maintain logs of all transactions and report to managers regularly. Additionally, as a customer service senior associate, it is essential to empower and serve as a mentor to junior associates in reaching team objectives while promoting company policies and standards.
An associate customer service representative is responsible for providing high customer service by assisting customers on their inquiries and concerns, as well as resolving and escalating high-level complaints to the supervisor or tenured customer service representative. Associate customer service representatives also process orders and payments from the customers, replacing defective items, and issuing refunds as needed. They must have excellent communication and organizational skills, especially on handling data processing procedures to the database for reference to customer concerns.
Customer service senior associates and associate customer service representatives have different pay scales, as shown below.
| Customer Service Senior Associate | Associate Customer Service Representative | |
| Average salary | $45,025 | $35,215 |
| Salary range | Between $21,000 And $95,000 | Between $26,000 And $46,000 |
| Highest paying City | Washington, DC | Washington, DC |
| Highest paying state | Maryland | Massachusetts |
| Best paying company | Nebraska Medicine | Deutsche Bank |
| Best paying industry | - | Finance |
There are a few differences between a customer service senior associate and an associate customer service representative in terms of educational background:
| Customer Service Senior Associate | Associate Customer Service Representative | |
| Most common degree | Bachelor's Degree, 46% | Bachelor's Degree, 35% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer service senior associates' and associate customer service representatives' demographics:
| Customer Service Senior Associate | Associate Customer Service Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 34.0% Female, 66.0% | Male, 35.1% Female, 64.9% |
| Race ratio | Black or African American, 10.8% Unknown, 5.3% Hispanic or Latino, 19.0% Asian, 7.8% White, 56.4% American Indian and Alaska Native, 0.7% | Black or African American, 12.2% Unknown, 5.5% Hispanic or Latino, 21.0% Asian, 6.4% White, 54.2% American Indian and Alaska Native, 0.8% |
| LGBT Percentage | 7% | 7% |