Customer service senior associate vs customer care associate

Differences between customer service senior associate and customer care associate duties and responsibilities

Customer service senior associate example responsibilities.

• Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.
• Communicate with center leadership and corporate customers any observe performance gaps; tracking and analyzing compliance to call center service standards.
• Receive and process payments on POS system and MPOS systems.
• Answer incoming calls on multi-line phones from providers, insures, and retirees with and without Medicare.
• Research and resolve patient inquiries concerning Medicare coverage.
• Help troubleshoot when technical problems arouse.
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Customer care associate example responsibilities.

• Continue to manage a high volume of customer calls relate to HMO, PPO and POS concerns.
• Verify HIPAA member information, update members account, expedite payments, explain health and dental plan benefits options.
• Answer inbound calls assisting customers with billing questions, troubleshoot for customers, and assist customers with service plans and upgrading packages
• Receive inbound provider calls at a call center regarding patients medical insurance benefits and eligibility, edit and process Medicare claims.
• Provide superior customer service to inbound calls from DirecTV customers regarding their schedule service/install appointment.