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The differences between customer service senior associates and sales associate and customer services can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer service senior associate and a sales associate and customer service. Additionally, a customer service senior associate has an average salary of $45,025, which is higher than the $28,654 average annual salary of a sales associate and customer service.
The top three skills for a customer service senior associate include data entry, customer service associates and customer inquiries. The most important skills for a sales associate and customer service are customer service, plumbing, and sales associates.
A customer service senior associate provides support and assistance to clients through calls, correspondence, or face-to-face interactions. They are responsible for responding to inquiries, discussing product or service specifications, helping them understand procedures, providing step-by-step instructions, or referring other services when necessary. They also maintain logs of all transactions and report to managers regularly. Additionally, as a customer service senior associate, it is essential to empower and serve as a mentor to junior associates in reaching team objectives while promoting company policies and standards.
Sales and customer service associates are employees who are responsible for closing out sales deals and attending to customer needs. They are in charge of selling company goods and services to potential clients, often citing the common needs of prospective clients to ensure sales. They also handle customer inquiries and complaints and try their best to mitigate any problems that would arise. They are expected to be experts on company products to ensure that they can provide the best service to customers. Sales and customer service associates should have strong interpersonal skills, customer service skills, and communication skills.
Customer service senior associates and sales associate and customer services have different pay scales, as shown below.
| Customer Service Senior Associate | Sales Associate And Customer Service | |
| Average salary | $45,025 | $28,654 |
| Salary range | Between $21,000 And $95,000 | Between $21,000 And $38,000 |
| Highest paying City | Washington, DC | Bellevue, WA |
| Highest paying state | Maryland | Connecticut |
| Best paying company | Nebraska Medicine | GEICO |
| Best paying industry | - | Manufacturing |
There are a few differences between a customer service senior associate and a sales associate and customer service in terms of educational background:
| Customer Service Senior Associate | Sales Associate And Customer Service | |
| Most common degree | Bachelor's Degree, 46% | High School Diploma, 34% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer service senior associates' and sales associate and customer services' demographics:
| Customer Service Senior Associate | Sales Associate And Customer Service | |
| Average age | 40 | 40 |
| Gender ratio | Male, 34.0% Female, 66.0% | Male, 39.8% Female, 60.2% |
| Race ratio | Black or African American, 10.8% Unknown, 5.3% Hispanic or Latino, 19.0% Asian, 7.8% White, 56.4% American Indian and Alaska Native, 0.7% | Black or African American, 10.9% Unknown, 5.4% Hispanic or Latino, 22.0% Asian, 6.4% White, 54.5% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |