Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between customer service specialists and customer engagement specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer service specialist and a customer engagement specialist. Additionally, a customer engagement specialist has an average salary of $41,014, which is higher than the $33,238 average annual salary of a customer service specialist.
The top three skills for a customer service specialist include customer service, strong customer service and cleanliness. The most important skills for a customer engagement specialist are brand awareness, wine, and customer service.
| Customer Service Specialist | Customer Engagement Specialist | |
| Yearly salary | $33,238 | $41,014 |
| Hourly rate | $15.98 | $19.72 |
| Growth rate | -4% | -4% |
| Number of jobs | 223,323 | 217,031 |
| Job satisfaction | 4 | - |
| Most common degree | Bachelor's Degree, 43% | Bachelor's Degree, 42% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
Customer service specialists are employees who are responsible for providing the best customer experience to customers, usually for after-sales transactions. They attend to customers' inquiries and provide answers to their questions on products or services that the company offers. They also address customer complaints and help mitigate the concerns by offering solutions such as instructions on how to fix defects, or processing replacements or refunds. Customer service specialists also listen to customer feedback and ensure that these are logged properly so that proper departments will be able to receive them.
A client engagement specialist is in charge of devising strategies to build positive relationships with clients that will translate to sales. Their responsibilities revolve around performing research and analysis to identify client needs, finding new sales leads and opportunities, and coordinating with team members. They must also reach out to clients through calls, correspondence, or face-to-face interaction to offer products and services, discuss specifications, secure sales, process payments, and perform follow-up calls. Moreover, a client engagement specialist must answer inquiries and address issues and concerns, resolving them promptly and efficiently.
Customer service specialists and customer engagement specialists have different pay scales, as shown below.
| Customer Service Specialist | Customer Engagement Specialist | |
| Average salary | $33,238 | $41,014 |
| Salary range | Between $26,000 And $42,000 | Between $25,000 And $64,000 |
| Highest paying City | Boston, MA | Washington, DC |
| Highest paying state | Massachusetts | Massachusetts |
| Best paying company | Dell | NVIDIA |
| Best paying industry | Finance | Health Care |
There are a few differences between a customer service specialist and a customer engagement specialist in terms of educational background:
| Customer Service Specialist | Customer Engagement Specialist | |
| Most common degree | Bachelor's Degree, 43% | Bachelor's Degree, 42% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer service specialists' and customer engagement specialists' demographics:
| Customer Service Specialist | Customer Engagement Specialist | |
| Average age | 40 | 40 |
| Gender ratio | Male, 32.0% Female, 68.0% | Male, 32.7% Female, 67.3% |
| Race ratio | Black or African American, 11.6% Unknown, 5.4% Hispanic or Latino, 20.0% Asian, 6.8% White, 55.6% American Indian and Alaska Native, 0.7% | Black or African American, 10.7% Unknown, 5.0% Hispanic or Latino, 18.4% Asian, 6.1% White, 59.2% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 7% | 7% |