Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between customer service specialists and customer service liaisons can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer service specialist and a customer service liaison. Additionally, a customer service liaison has an average salary of $36,143, which is higher than the $33,238 average annual salary of a customer service specialist.
The top three skills for a customer service specialist include customer service, strong customer service and cleanliness. The most important skills for a customer service liaison are strong customer service, patients, and phone calls.
| Customer Service Specialist | Customer Service Liaison | |
| Yearly salary | $33,238 | $36,143 |
| Hourly rate | $15.98 | $17.38 |
| Growth rate | -4% | -4% |
| Number of jobs | 223,323 | 206,705 |
| Job satisfaction | 4 | - |
| Most common degree | Bachelor's Degree, 43% | Bachelor's Degree, 54% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
Customer service specialists are employees who are responsible for providing the best customer experience to customers, usually for after-sales transactions. They attend to customers' inquiries and provide answers to their questions on products or services that the company offers. They also address customer complaints and help mitigate the concerns by offering solutions such as instructions on how to fix defects, or processing replacements or refunds. Customer service specialists also listen to customer feedback and ensure that these are logged properly so that proper departments will be able to receive them.
Customer service liaisons are professionals who facilitate a working relationship between clients and an organization by providing excellent customer service. These liaisons must coordinate with the proper personnel to provide accurate answers for customers with concerns or questions. They must handle outgoing and incoming calls to provide positive client relations and ensure satisfaction. Customer service liaisons must also implement internal procedures and supervise technology updates to ensure all information records are organized for proper networking among employees and customers.
Customer service specialists and customer service liaisons have different pay scales, as shown below.
| Customer Service Specialist | Customer Service Liaison | |
| Average salary | $33,238 | $36,143 |
| Salary range | Between $26,000 And $42,000 | Between $27,000 And $47,000 |
| Highest paying City | Boston, MA | Washington, DC |
| Highest paying state | Massachusetts | California |
| Best paying company | Dell | Pwc |
| Best paying industry | Finance | Technology |
There are a few differences between a customer service specialist and a customer service liaison in terms of educational background:
| Customer Service Specialist | Customer Service Liaison | |
| Most common degree | Bachelor's Degree, 43% | Bachelor's Degree, 54% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer service specialists' and customer service liaisons' demographics:
| Customer Service Specialist | Customer Service Liaison | |
| Average age | 40 | 40 |
| Gender ratio | Male, 32.0% Female, 68.0% | Male, 35.5% Female, 64.5% |
| Race ratio | Black or African American, 11.6% Unknown, 5.4% Hispanic or Latino, 20.0% Asian, 6.8% White, 55.6% American Indian and Alaska Native, 0.7% | Black or African American, 11.8% Unknown, 5.5% Hispanic or Latino, 19.7% Asian, 7.0% White, 55.2% American Indian and Alaska Native, 0.8% |
| LGBT Percentage | 7% | 7% |