Customer service specialist lead vs senior specialist

Differences between customer service specialist lead and senior specialist duties and responsibilities

Customer service specialist lead example responsibilities.

• Explain coverage specifications on the various and enrolling new leads on the Medicare plan that are designed specifically for them.
• Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.
• Collect proper documentation for Medicare and other providers.
• Communicate with center leadership and corporate customers any observe performance gaps; tracking and analyzing compliance to call center service standards.
• Communicate with center leadership and corporate customers any observe performance gaps; tracking and analyzing compliance to call center service standards.

Senior specialist example responsibilities.

• Manage the JSC QMS system.
• Lead special projects, train and mentore lean sigma teams.
• Manage capacity planning activities for UAT and production environment.
• Manage coordination, implementation and installation of next generation telemarketing system, an nt-base, client server environment.
• Assist in the setup of the Documentum ACLs for WPS & QA and WPS, such that duplication doesn't occur.
• Maintain awareness of HIPAA, SOX, GLB and other regulatory statues ensuring compliance within the work group.
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