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The differences between customer solutions managers and claims managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a customer solutions manager and a claims manager. Additionally, a customer solutions manager has an average salary of $107,422, which is higher than the $73,369 average annual salary of a claims manager.
The top three skills for a customer solutions manager include customer service, customer solutions and project management. The most important skills for a claims manager are customer service, oversight, and litigation.
| Customer Solutions Manager | Claims Manager | |
| Yearly salary | $107,422 | $73,369 |
| Hourly rate | $51.65 | $35.27 |
| Growth rate | 5% | -6% |
| Number of jobs | 101,862 | 30,302 |
| Job satisfaction | - | 5 |
| Most common degree | Bachelor's Degree, 70% | Bachelor's Degree, 66% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
Customer Solutions Managers oversee the team in charge of customer concerns. They manage employees who take calls and address customer feedback and concerns. They create spiels for customer service representatives. They train their employees to ensure that the employees can mitigate customer concerns. Customer Solutions Managers analyze reports on common issues customers may encounter. They include the usual problems as well as the feedback that they receive. They use these reports to identify new ways to address challenges. They create solutions to ensure that there would be fewer complaints from customers.
A claims manager is an individual who works in an insurance-based firm and is responsible for managing the insurance claims department that is composed of examiners and adjusters. Claims managers are required to maintain claim files and reviewing these files as well as communicate with customers to follow up regarding issues they face with insurance claims. They must determine who is liable for the damage if there were other parties involved. Claims managers must also include an expert to assess the amount of damage and avoid insurance fraud.
Customer solutions managers and claims managers have different pay scales, as shown below.
| Customer Solutions Manager | Claims Manager | |
| Average salary | $107,422 | $73,369 |
| Salary range | Between $71,000 And $161,000 | Between $45,000 And $117,000 |
| Highest paying City | San Francisco, CA | San Francisco, CA |
| Highest paying state | California | California |
| Best paying company | Zurich | |
| Best paying industry | Technology | Insurance |
There are a few differences between a customer solutions manager and a claims manager in terms of educational background:
| Customer Solutions Manager | Claims Manager | |
| Most common degree | Bachelor's Degree, 70% | Bachelor's Degree, 66% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | California State University - Bakersfield |
Here are the differences between customer solutions managers' and claims managers' demographics:
| Customer Solutions Manager | Claims Manager | |
| Average age | 47 | 47 |
| Gender ratio | Male, 66.1% Female, 33.9% | Male, 47.9% Female, 52.1% |
| Race ratio | Black or African American, 9.9% Unknown, 4.8% Hispanic or Latino, 16.9% Asian, 5.7% White, 62.0% American Indian and Alaska Native, 0.7% | Black or African American, 10.0% Unknown, 4.8% Hispanic or Latino, 17.1% Asian, 5.9% White, 61.5% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 8% | 8% |