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The differences between customer solutions managers and customer account managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a customer solutions manager and a customer account manager. Additionally, a customer solutions manager has an average salary of $107,422, which is higher than the $45,951 average annual salary of a customer account manager.
The top three skills for a customer solutions manager include customer service, customer solutions and project management. The most important skills for a customer account manager are customer service, customer accounts, and CRM.
| Customer Solutions Manager | Customer Account Manager | |
| Yearly salary | $107,422 | $45,951 |
| Hourly rate | $51.65 | $22.09 |
| Growth rate | 5% | 8% |
| Number of jobs | 101,862 | 110,138 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 70% | Bachelor's Degree, 56% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
Customer Solutions Managers oversee the team in charge of customer concerns. They manage employees who take calls and address customer feedback and concerns. They create spiels for customer service representatives. They train their employees to ensure that the employees can mitigate customer concerns. Customer Solutions Managers analyze reports on common issues customers may encounter. They include the usual problems as well as the feedback that they receive. They use these reports to identify new ways to address challenges. They create solutions to ensure that there would be fewer complaints from customers.
Customer Account Managers are employees who specialize in keeping good, professional relationships with the company's clients. They are assigned specific customers and key clients to manage. Customer account managers are in charge of maintaining the customers' loyalty. As such, customer account managers are expected to provide first-class service to their customers. This includes providing them special promotions related to the company's services, keeping special communication lines for client concerns, and expediting client requests. They ensure that their customers receive their product or service requests on time and in good condition.
Customer solutions managers and customer account managers have different pay scales, as shown below.
| Customer Solutions Manager | Customer Account Manager | |
| Average salary | $107,422 | $45,951 |
| Salary range | Between $71,000 And $161,000 | Between $29,000 And $72,000 |
| Highest paying City | San Francisco, CA | New York, NY |
| Highest paying state | California | Alaska |
| Best paying company | Mouser Electronics | |
| Best paying industry | Technology | Technology |
There are a few differences between a customer solutions manager and a customer account manager in terms of educational background:
| Customer Solutions Manager | Customer Account Manager | |
| Most common degree | Bachelor's Degree, 70% | Bachelor's Degree, 56% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | California State University - Bakersfield |
Here are the differences between customer solutions managers' and customer account managers' demographics:
| Customer Solutions Manager | Customer Account Manager | |
| Average age | 47 | 47 |
| Gender ratio | Male, 66.1% Female, 33.9% | Male, 59.4% Female, 40.6% |
| Race ratio | Black or African American, 9.9% Unknown, 4.8% Hispanic or Latino, 16.9% Asian, 5.7% White, 62.0% American Indian and Alaska Native, 0.7% | Black or African American, 10.9% Unknown, 4.7% Hispanic or Latino, 17.7% Asian, 5.3% White, 60.6% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 8% | 8% |