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The differences between customer solutions managers and customer relations managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become a customer solutions manager, becoming a customer relations manager takes usually requires 2-4 years. Additionally, a customer solutions manager has an average salary of $107,422, which is higher than the $66,782 average annual salary of a customer relations manager.
The top three skills for a customer solutions manager include customer service, customer solutions and project management. The most important skills for a customer relations manager are customer issues, customer relations, and customer satisfaction.
| Customer Solutions Manager | Customer Relations Manager | |
| Yearly salary | $107,422 | $66,782 |
| Hourly rate | $51.65 | $32.11 |
| Growth rate | 5% | 8% |
| Number of jobs | 101,862 | 61,089 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 70% | Bachelor's Degree, 57% |
| Average age | 47 | 42 |
| Years of experience | 6 | 4 |
Customer Solutions Managers oversee the team in charge of customer concerns. They manage employees who take calls and address customer feedback and concerns. They create spiels for customer service representatives. They train their employees to ensure that the employees can mitigate customer concerns. Customer Solutions Managers analyze reports on common issues customers may encounter. They include the usual problems as well as the feedback that they receive. They use these reports to identify new ways to address challenges. They create solutions to ensure that there would be fewer complaints from customers.
Customer relations managers focus on maintaining close connections with customers. It is done through marketing strategies that will continue to engage customers daily. Constant communication creates a closeness with customers and, in the end, solidifies trust and confidence in the company's products and services. The role of the customer relations manager is crucial for maintaining a solid customer base for the company. A customer relations manager must have good communication and interpersonal skills.
Customer solutions managers and customer relations managers have different pay scales, as shown below.
| Customer Solutions Manager | Customer Relations Manager | |
| Average salary | $107,422 | $66,782 |
| Salary range | Between $71,000 And $161,000 | Between $42,000 And $104,000 |
| Highest paying City | San Francisco, CA | Pleasanton, CA |
| Highest paying state | California | Nevada |
| Best paying company | Amazon | |
| Best paying industry | Technology | Automotive |
There are a few differences between a customer solutions manager and a customer relations manager in terms of educational background:
| Customer Solutions Manager | Customer Relations Manager | |
| Most common degree | Bachelor's Degree, 70% | Bachelor's Degree, 57% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | California State University - Bakersfield |
Here are the differences between customer solutions managers' and customer relations managers' demographics:
| Customer Solutions Manager | Customer Relations Manager | |
| Average age | 47 | 42 |
| Gender ratio | Male, 66.1% Female, 33.9% | Male, 38.2% Female, 61.8% |
| Race ratio | Black or African American, 9.9% Unknown, 4.8% Hispanic or Latino, 16.9% Asian, 5.7% White, 62.0% American Indian and Alaska Native, 0.7% | Black or African American, 6.0% Unknown, 4.7% Hispanic or Latino, 9.1% Asian, 5.1% White, 74.7% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 8% | 16% |