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The differences between customer solutions managers and customer service directors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a customer solutions manager and a customer service director. Additionally, a customer service director has an average salary of $134,962, which is higher than the $107,422 average annual salary of a customer solutions manager.
The top three skills for a customer solutions manager include customer service, customer solutions and project management. The most important skills for a customer service director are customer satisfaction, customer support, and continuous improvement.
| Customer Solutions Manager | Customer Service Director | |
| Yearly salary | $107,422 | $134,962 |
| Hourly rate | $51.65 | $64.89 |
| Growth rate | 5% | 6% |
| Number of jobs | 101,862 | 158,016 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 70% | Bachelor's Degree, 69% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
Customer Solutions Managers oversee the team in charge of customer concerns. They manage employees who take calls and address customer feedback and concerns. They create spiels for customer service representatives. They train their employees to ensure that the employees can mitigate customer concerns. Customer Solutions Managers analyze reports on common issues customers may encounter. They include the usual problems as well as the feedback that they receive. They use these reports to identify new ways to address challenges. They create solutions to ensure that there would be fewer complaints from customers.
A customer service director is primarily in charge of spearheading and overseeing the efforts in customer service operations. It is their duty to establish goals and guidelines that will usher the workforce in building strong and positive relationships with clients, develop strategies to optimize procedures, identify the strengths and weaknesses of current processes, implement solutions, and conduct research to find new business and client opportunities. Furthermore, as a director, it is essential to lead and encourage the workforce to reach goals, all while implementing the company's policies and regulations.
Customer solutions managers and customer service directors have different pay scales, as shown below.
| Customer Solutions Manager | Customer Service Director | |
| Average salary | $107,422 | $134,962 |
| Salary range | Between $71,000 And $161,000 | Between $94,000 And $191,000 |
| Highest paying City | San Francisco, CA | Olympia, WA |
| Highest paying state | California | Washington |
| Best paying company | VMware | |
| Best paying industry | Technology | Health Care |
There are a few differences between a customer solutions manager and a customer service director in terms of educational background:
| Customer Solutions Manager | Customer Service Director | |
| Most common degree | Bachelor's Degree, 70% | Bachelor's Degree, 69% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | California State University - Bakersfield |
Here are the differences between customer solutions managers' and customer service directors' demographics:
| Customer Solutions Manager | Customer Service Director | |
| Average age | 47 | 47 |
| Gender ratio | Male, 66.1% Female, 33.9% | Male, 55.0% Female, 45.0% |
| Race ratio | Black or African American, 9.9% Unknown, 4.8% Hispanic or Latino, 16.9% Asian, 5.7% White, 62.0% American Indian and Alaska Native, 0.7% | Black or African American, 9.6% Unknown, 4.8% Hispanic or Latino, 18.2% Asian, 5.9% White, 60.7% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 8% | 8% |