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The differences between customer solutions managers and customer service managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a customer solutions manager and a customer service manager. Additionally, a customer solutions manager has an average salary of $107,422, which is higher than the $61,487 average annual salary of a customer service manager.
The top three skills for a customer solutions manager include customer service, customer solutions and project management. The most important skills for a customer service manager are strong customer service, payroll, and customer satisfaction.
| Customer Solutions Manager | Customer Service Manager | |
| Yearly salary | $107,422 | $61,487 |
| Hourly rate | $51.65 | $29.56 |
| Growth rate | 5% | 6% |
| Number of jobs | 101,862 | 313,110 |
| Job satisfaction | - | 5 |
| Most common degree | Bachelor's Degree, 70% | Bachelor's Degree, 46% |
| Average age | 47 | 44 |
| Years of experience | 6 | 6 |
Customer Solutions Managers oversee the team in charge of customer concerns. They manage employees who take calls and address customer feedback and concerns. They create spiels for customer service representatives. They train their employees to ensure that the employees can mitigate customer concerns. Customer Solutions Managers analyze reports on common issues customers may encounter. They include the usual problems as well as the feedback that they receive. They use these reports to identify new ways to address challenges. They create solutions to ensure that there would be fewer complaints from customers.
Customer service managers are in charge of overseeing a group of customer service associates. They ensure that key metrics are met by the employees. These metrics usually include average handling time and customer satisfaction ratings. They also give coaching to employees who might need additional guidance in reaching team goals. Customer service managers are expected to have had experience on the operations floor to balance their role as a strategic leader and a people manager. They should have customer service skills, decision-making skills, and communication skills.
Customer solutions managers and customer service managers have different pay scales, as shown below.
| Customer Solutions Manager | Customer Service Manager | |
| Average salary | $107,422 | $61,487 |
| Salary range | Between $71,000 And $161,000 | Between $35,000 And $105,000 |
| Highest paying City | San Francisco, CA | Washington, DC |
| Highest paying state | California | New Jersey |
| Best paying company | KLA | |
| Best paying industry | Technology | Manufacturing |
There are a few differences between a customer solutions manager and a customer service manager in terms of educational background:
| Customer Solutions Manager | Customer Service Manager | |
| Most common degree | Bachelor's Degree, 70% | Bachelor's Degree, 46% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | University of Pennsylvania |
Here are the differences between customer solutions managers' and customer service managers' demographics:
| Customer Solutions Manager | Customer Service Manager | |
| Average age | 47 | 44 |
| Gender ratio | Male, 66.1% Female, 33.9% | Male, 37.0% Female, 63.0% |
| Race ratio | Black or African American, 9.9% Unknown, 4.8% Hispanic or Latino, 16.9% Asian, 5.7% White, 62.0% American Indian and Alaska Native, 0.7% | Black or African American, 6.3% Unknown, 4.3% Hispanic or Latino, 15.5% Asian, 6.4% White, 67.0% American Indian and Alaska Native, 0.5% |
| LGBT Percentage | 8% | 10% |