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The differences between customer solutions managers and desk managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a customer solutions manager and a desk manager. Additionally, a customer solutions manager has an average salary of $107,422, which is higher than the $75,140 average annual salary of a desk manager.
The top three skills for a customer solutions manager include customer service, customer solutions and project management. The most important skills for a desk manager are CRM, sales process, and quality customer service.
| Customer Solutions Manager | Desk Manager | |
| Yearly salary | $107,422 | $75,140 |
| Hourly rate | $51.65 | $36.12 |
| Growth rate | 5% | - |
| Number of jobs | 101,862 | 45,871 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 70% | Bachelor's Degree, 65% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
Customer Solutions Managers oversee the team in charge of customer concerns. They manage employees who take calls and address customer feedback and concerns. They create spiels for customer service representatives. They train their employees to ensure that the employees can mitigate customer concerns. Customer Solutions Managers analyze reports on common issues customers may encounter. They include the usual problems as well as the feedback that they receive. They use these reports to identify new ways to address challenges. They create solutions to ensure that there would be fewer complaints from customers.
A desk manager's responsibilities focus on facilitating communication and performing organizational support tasks to maintain the smooth flow of operations at offices. Although the extent of their duties primarily depends on their company or employment industry, it usually includes handling calls and correspondence, answering inquiries, resolving issues and concerns, forwarding calls and messages, arranging appointments and schedules, organizing files, and overseeing various communication materials. In some offices, a desk manager manages different teams, supervising their performance while enforcing company standards and policies.
Customer solutions managers and desk managers have different pay scales, as shown below.
| Customer Solutions Manager | Desk Manager | |
| Average salary | $107,422 | $75,140 |
| Salary range | Between $71,000 And $161,000 | Between $44,000 And $127,000 |
| Highest paying City | San Francisco, CA | Eureka, CA |
| Highest paying state | California | New York |
| Best paying company | ServiceNow | |
| Best paying industry | Technology | - |
There are a few differences between a customer solutions manager and a desk manager in terms of educational background:
| Customer Solutions Manager | Desk Manager | |
| Most common degree | Bachelor's Degree, 70% | Bachelor's Degree, 65% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | California State University - Bakersfield |
Here are the differences between customer solutions managers' and desk managers' demographics:
| Customer Solutions Manager | Desk Manager | |
| Average age | 47 | 47 |
| Gender ratio | Male, 66.1% Female, 33.9% | Male, 54.9% Female, 45.1% |
| Race ratio | Black or African American, 9.9% Unknown, 4.8% Hispanic or Latino, 16.9% Asian, 5.7% White, 62.0% American Indian and Alaska Native, 0.7% | Black or African American, 9.7% Unknown, 4.7% Hispanic or Latino, 18.0% Asian, 5.3% White, 61.6% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 8% | 8% |