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The differences between customer solutions managers and guest relations managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a customer solutions manager and a guest relations manager. Additionally, a customer solutions manager has an average salary of $107,422, which is higher than the $54,168 average annual salary of a guest relations manager.
The top three skills for a customer solutions manager include customer service, customer solutions and project management. The most important skills for a guest relations manager are guest relations, reservations, and customer service.
| Customer Solutions Manager | Guest Relations Manager | |
| Yearly salary | $107,422 | $54,168 |
| Hourly rate | $51.65 | $26.04 |
| Growth rate | 5% | 8% |
| Number of jobs | 101,862 | 52,510 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 70% | Bachelor's Degree, 63% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
Customer Solutions Managers oversee the team in charge of customer concerns. They manage employees who take calls and address customer feedback and concerns. They create spiels for customer service representatives. They train their employees to ensure that the employees can mitigate customer concerns. Customer Solutions Managers analyze reports on common issues customers may encounter. They include the usual problems as well as the feedback that they receive. They use these reports to identify new ways to address challenges. They create solutions to ensure that there would be fewer complaints from customers.
Guest relations managers are in charge of providing an immaculate, professional, superior, and top-quality guest service experience. Their tasks include assessing customers' feedback and providing strategic management to continuously enhance the general rating. Also, the answer to the needs of the guests and predict the unexplicit ones. Additionally, they direct a guest relation team to make sure compliance with standards and operating protocols are implemented. Guest relations managers should be able to communicate well, resolve problems efficiently, and has strong leadership as well as a sense of responsibility skills.
Customer solutions managers and guest relations managers have different pay scales, as shown below.
| Customer Solutions Manager | Guest Relations Manager | |
| Average salary | $107,422 | $54,168 |
| Salary range | Between $71,000 And $161,000 | Between $36,000 And $80,000 |
| Highest paying City | San Francisco, CA | Washington, DC |
| Highest paying state | California | New York |
| Best paying company | Yale University | |
| Best paying industry | Technology | Hospitality |
There are a few differences between a customer solutions manager and a guest relations manager in terms of educational background:
| Customer Solutions Manager | Guest Relations Manager | |
| Most common degree | Bachelor's Degree, 70% | Bachelor's Degree, 63% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | Cornell University |
Here are the differences between customer solutions managers' and guest relations managers' demographics:
| Customer Solutions Manager | Guest Relations Manager | |
| Average age | 47 | 47 |
| Gender ratio | Male, 66.1% Female, 33.9% | Male, 38.9% Female, 61.1% |
| Race ratio | Black or African American, 9.9% Unknown, 4.8% Hispanic or Latino, 16.9% Asian, 5.7% White, 62.0% American Indian and Alaska Native, 0.7% | Black or African American, 10.2% Unknown, 4.8% Hispanic or Latino, 19.0% Asian, 5.5% White, 59.9% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 8% | 8% |