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The differences between customer solutions managers and reservations managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a customer solutions manager and a reservations manager. Additionally, a customer solutions manager has an average salary of $107,422, which is higher than the $73,697 average annual salary of a reservations manager.
The top three skills for a customer solutions manager include customer service, customer solutions and project management. The most important skills for a reservations manager are reservations, data entry, and customer inquiries.
| Customer Solutions Manager | Reservations Manager | |
| Yearly salary | $107,422 | $73,697 |
| Hourly rate | $51.65 | $35.43 |
| Growth rate | 5% | - |
| Number of jobs | 101,862 | 14,447 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 70% | Bachelor's Degree, 51% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
Customer Solutions Managers oversee the team in charge of customer concerns. They manage employees who take calls and address customer feedback and concerns. They create spiels for customer service representatives. They train their employees to ensure that the employees can mitigate customer concerns. Customer Solutions Managers analyze reports on common issues customers may encounter. They include the usual problems as well as the feedback that they receive. They use these reports to identify new ways to address challenges. They create solutions to ensure that there would be fewer complaints from customers.
A reservation manager is a front-line professional who handles hotel room booking and other tasks. Reservation managers facilitate the sales, bookings, and promotion of the products and services of a company. They quickly respond to phone calls and emails on room booking, apply room blocks, forecast room reservations, and update the arrival checklist. It is part of their job to review room inventory and allocate resources. Usually, they are employed by transportation firms, tour operators, car rental agencies, hotel chains, and travel agencies.
Customer solutions managers and reservations managers have different pay scales, as shown below.
| Customer Solutions Manager | Reservations Manager | |
| Average salary | $107,422 | $73,697 |
| Salary range | Between $71,000 And $161,000 | Between $48,000 And $111,000 |
| Highest paying City | San Francisco, CA | Washington, DC |
| Highest paying state | California | New York |
| Best paying company | Creative Discovery Museum | |
| Best paying industry | Technology | - |
There are a few differences between a customer solutions manager and a reservations manager in terms of educational background:
| Customer Solutions Manager | Reservations Manager | |
| Most common degree | Bachelor's Degree, 70% | Bachelor's Degree, 51% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | Cornell University |
Here are the differences between customer solutions managers' and reservations managers' demographics:
| Customer Solutions Manager | Reservations Manager | |
| Average age | 47 | 47 |
| Gender ratio | Male, 66.1% Female, 33.9% | Male, 28.6% Female, 71.4% |
| Race ratio | Black or African American, 9.9% Unknown, 4.8% Hispanic or Latino, 16.9% Asian, 5.7% White, 62.0% American Indian and Alaska Native, 0.7% | Black or African American, 10.2% Unknown, 4.7% Hispanic or Latino, 19.2% Asian, 5.3% White, 59.9% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 8% | 8% |