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The differences between customer solutions managers and support managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a customer solutions manager and a support manager. Additionally, a customer solutions manager has an average salary of $107,422, which is higher than the $90,297 average annual salary of a support manager.
The top three skills for a customer solutions manager include customer service, customer solutions and project management. The most important skills for a support manager are project management, technical support, and powerpoint.
| Customer Solutions Manager | Support Manager | |
| Yearly salary | $107,422 | $90,297 |
| Hourly rate | $51.65 | $43.41 |
| Growth rate | 5% | 6% |
| Number of jobs | 101,862 | 172,628 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 70% | Bachelor's Degree, 51% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
Customer Solutions Managers oversee the team in charge of customer concerns. They manage employees who take calls and address customer feedback and concerns. They create spiels for customer service representatives. They train their employees to ensure that the employees can mitigate customer concerns. Customer Solutions Managers analyze reports on common issues customers may encounter. They include the usual problems as well as the feedback that they receive. They use these reports to identify new ways to address challenges. They create solutions to ensure that there would be fewer complaints from customers.
A support manager is responsible for developing strategic technical solutions to improve business performance for client satisfaction and improve revenues. Support managers must have excellent knowledge of the technical processes and disciplines, as well as business systems in handling the information networks and systems of the company. They should have a strong command of system codes and technology programming, as well as software and hardware applications in identifying other possible business opportunities and assisting the staff with any inconsistencies in the process.
Customer solutions managers and support managers have different pay scales, as shown below.
| Customer Solutions Manager | Support Manager | |
| Average salary | $107,422 | $90,297 |
| Salary range | Between $71,000 And $161,000 | Between $58,000 And $140,000 |
| Highest paying City | San Francisco, CA | Washington, DC |
| Highest paying state | California | New York |
| Best paying company | Meta | |
| Best paying industry | Technology | Finance |
There are a few differences between a customer solutions manager and a support manager in terms of educational background:
| Customer Solutions Manager | Support Manager | |
| Most common degree | Bachelor's Degree, 70% | Bachelor's Degree, 51% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | California State University - Bakersfield |
Here are the differences between customer solutions managers' and support managers' demographics:
| Customer Solutions Manager | Support Manager | |
| Average age | 47 | 47 |
| Gender ratio | Male, 66.1% Female, 33.9% | Male, 59.8% Female, 40.2% |
| Race ratio | Black or African American, 9.9% Unknown, 4.8% Hispanic or Latino, 16.9% Asian, 5.7% White, 62.0% American Indian and Alaska Native, 0.7% | Black or African American, 10.4% Unknown, 4.8% Hispanic or Latino, 17.1% Asian, 5.7% White, 61.4% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 8% | 8% |