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The differences between customer support coordinators and customer service consultants can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer support coordinator and a customer service consultant. Additionally, a customer service consultant has an average salary of $37,471, which is higher than the $37,136 average annual salary of a customer support coordinator.
The top three skills for a customer support coordinator include POS, front end and customer support. The most important skills for a customer service consultant are strong customer service, customer service, and strong problem-solving.
| Customer Support Coordinator | Customer Service Consultant | |
| Yearly salary | $37,136 | $37,471 |
| Hourly rate | $17.85 | $18.01 |
| Growth rate | -4% | -4% |
| Number of jobs | 259,956 | 225,026 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 46% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A customer service coordinator is an individual who motivates and supervises customer service teams for business performance maximization. Customer service coordinators make sure that customer loyalty and satisfaction are met. They analyze complaints, design and implement campaigns for customer retention, and develop new procedures. The skills needed for this job include procurement management, accounting, and finance skills, documentation management, and organizational skills. They should also have strong communication and interpersonal skills.
A customer service consultant is responsible for addressing the customers' inquiries and concerns regarding the company's services and resolving complaints to provide the best customer service and satisfaction. Customer service consultants also sell new goods and products to the customers, demonstrating features and benefits before proceeding with the orders, payment, and delivery details. They develop excellent sales pitches to attract customer to purchase items which would generate more revenue resources and profits for the business.
Customer support coordinators and customer service consultants have different pay scales, as shown below.
| Customer Support Coordinator | Customer Service Consultant | |
| Average salary | $37,136 | $37,471 |
| Salary range | Between $25,000 And $53,000 | Between $20,000 And $68,000 |
| Highest paying City | San Jose, CA | Hartford, CT |
| Highest paying state | Massachusetts | Connecticut |
| Best paying company | Arrow Electronics | Accenture |
| Best paying industry | Technology | Technology |
There are a few differences between a customer support coordinator and a customer service consultant in terms of educational background:
| Customer Support Coordinator | Customer Service Consultant | |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 46% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer support coordinators' and customer service consultants' demographics:
| Customer Support Coordinator | Customer Service Consultant | |
| Average age | 40 | 40 |
| Gender ratio | Male, 42.9% Female, 57.1% | Male, 36.8% Female, 63.2% |
| Race ratio | Black or African American, 11.6% Unknown, 5.5% Hispanic or Latino, 20.4% Asian, 6.9% White, 54.9% American Indian and Alaska Native, 0.7% | Black or African American, 11.5% Unknown, 5.6% Hispanic or Latino, 19.6% Asian, 6.9% White, 55.7% American Indian and Alaska Native, 0.8% |
| LGBT Percentage | 7% | 7% |