Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between customer support coordinators and customer service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer support coordinator and a customer service representative. Additionally, a customer support coordinator has an average salary of $37,136, which is higher than the $32,260 average annual salary of a customer service representative.
The top three skills for a customer support coordinator include POS, front end and customer support. The most important skills for a customer service representative are cleanliness, POS, and data entry.
| Customer Support Coordinator | Customer Service Representative | |
| Yearly salary | $37,136 | $32,260 |
| Hourly rate | $17.85 | $15.51 |
| Growth rate | -4% | -4% |
| Number of jobs | 259,956 | 209,515 |
| Job satisfaction | - | 4 |
| Most common degree | Bachelor's Degree, 51% | High School Diploma, 33% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A customer service coordinator is an individual who motivates and supervises customer service teams for business performance maximization. Customer service coordinators make sure that customer loyalty and satisfaction are met. They analyze complaints, design and implement campaigns for customer retention, and develop new procedures. The skills needed for this job include procurement management, accounting, and finance skills, documentation management, and organizational skills. They should also have strong communication and interpersonal skills.
Customer service representatives are the first point of contact of the customers, acting as the frontiers of the company and help in driving customer loyalty and retention by leaving a great impression and resolving all of their concerns. They accommodate customer queries by providing useful and comprehensive information about any products or services. Some would use that as an opportunity to market and promote more sales. The most challenging issues they use to handle are customer complaints and processing of refunds and returns. They also assist in basic troubleshooting or accounts and payment setup with the use of specific guidelines or step by step procedures. At most, they help and solve customer issues on their own, but sometimes they would need support from supervisors or other departments.
Customer support coordinators and customer service representatives have different pay scales, as shown below.
| Customer Support Coordinator | Customer Service Representative | |
| Average salary | $37,136 | $32,260 |
| Salary range | Between $25,000 And $53,000 | Between $25,000 And $41,000 |
| Highest paying City | San Jose, CA | Des Moines, WA |
| Highest paying state | Massachusetts | Washington |
| Best paying company | Arrow Electronics | Oracle |
| Best paying industry | Technology | Insurance |
There are a few differences between a customer support coordinator and a customer service representative in terms of educational background:
| Customer Support Coordinator | Customer Service Representative | |
| Most common degree | Bachelor's Degree, 51% | High School Diploma, 33% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer support coordinators' and customer service representatives' demographics:
| Customer Support Coordinator | Customer Service Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 42.9% Female, 57.1% | Male, 30.5% Female, 69.5% |
| Race ratio | Black or African American, 11.6% Unknown, 5.5% Hispanic or Latino, 20.4% Asian, 6.9% White, 54.9% American Indian and Alaska Native, 0.7% | Black or African American, 11.6% Unknown, 5.2% Hispanic or Latino, 21.2% Asian, 6.3% White, 55.0% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |