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The differences between customer support representatives and client representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer support representative and a client representative. Additionally, a client representative has an average salary of $41,785, which is higher than the $37,404 average annual salary of a customer support representative.
The top three skills for a customer support representative include technical support, windows and customer inquiries. The most important skills for a client representative are customer service, phone calls, and client accounts.
| Customer Support Representative | Client Representative | |
| Yearly salary | $37,404 | $41,785 |
| Hourly rate | $17.98 | $20.09 |
| Growth rate | -4% | -4% |
| Number of jobs | 243,140 | 238,735 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 61% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A customer support representative is responsible for answering calls and correspondence, providing customer assistance in various technical issues, concerns, or difficulties. There are also instances when they must make calls to follow-up on the issues, or even sell products and services. Most of the time, a customer support representative has a certain quota to reach and works under a manager's supervision. Furthermore, it is essential to keep accurate records and report to managers or supervisors should there be any problems.
Client Representatives are professionals who work on behalf of their clients. They coordinate with external parties with which their clients are involved. They represent their clients during meetings and appointments when their clients are not available. Client Representatives should have a background related to the business that their clients are involved in. This would help them catch up with conversations. They are expected to act as if they are the client themselves. They must act within the client's best interest at all times. As such, they should be familiar with their clients' interests and needs.
Customer support representatives and client representatives have different pay scales, as shown below.
| Customer Support Representative | Client Representative | |
| Average salary | $37,404 | $41,785 |
| Salary range | Between $29,000 And $47,000 | Between $28,000 And $60,000 |
| Highest paying City | Boston, MA | New York, NY |
| Highest paying state | Alaska | New York |
| Best paying company | University of California, Berkeley | IBM |
| Best paying industry | Finance | Technology |
There are a few differences between a customer support representative and a client representative in terms of educational background:
| Customer Support Representative | Client Representative | |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 61% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer support representatives' and client representatives' demographics:
| Customer Support Representative | Client Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 47.0% Female, 53.0% | Male, 40.6% Female, 59.4% |
| Race ratio | Black or African American, 10.9% Unknown, 5.5% Hispanic or Latino, 20.1% Asian, 7.3% White, 55.4% American Indian and Alaska Native, 0.8% | Black or African American, 11.2% Unknown, 5.3% Hispanic or Latino, 21.2% Asian, 7.6% White, 54.0% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |