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The differences between customer support representatives and customer account representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer support representative and a customer account representative. Additionally, a customer support representative has an average salary of $37,404, which is higher than the $36,138 average annual salary of a customer account representative.
The top three skills for a customer support representative include technical support, windows and customer inquiries. The most important skills for a customer account representative are work ethic, inbound calls, and customer orders.
| Customer Support Representative | Customer Account Representative | |
| Yearly salary | $37,404 | $36,138 |
| Hourly rate | $17.98 | $17.37 |
| Growth rate | -4% | -4% |
| Number of jobs | 243,140 | 269,549 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 46% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A customer support representative is responsible for answering calls and correspondence, providing customer assistance in various technical issues, concerns, or difficulties. There are also instances when they must make calls to follow-up on the issues, or even sell products and services. Most of the time, a customer support representative has a certain quota to reach and works under a manager's supervision. Furthermore, it is essential to keep accurate records and report to managers or supervisors should there be any problems.
A customer account representative's role is to serve as the primary contact between a company and its clients. They typically reach out to existing and potential customers through calls and correspondence, answer inquiries, address issues and concerns, close sales by offering products and services, process payments, and ensure satisfaction to boost sales and improve client base. Furthermore, as an account representative, it is essential to maintain records of all transactions while adhering to the company's policies and regulations.
Customer support representatives and customer account representatives have different pay scales, as shown below.
| Customer Support Representative | Customer Account Representative | |
| Average salary | $37,404 | $36,138 |
| Salary range | Between $29,000 And $47,000 | Between $27,000 And $46,000 |
| Highest paying City | Boston, MA | San Ramon, CA |
| Highest paying state | Alaska | Alaska |
| Best paying company | University of California, Berkeley | Dairy Farmers of America |
| Best paying industry | Finance | Finance |
There are a few differences between a customer support representative and a customer account representative in terms of educational background:
| Customer Support Representative | Customer Account Representative | |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 46% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer support representatives' and customer account representatives' demographics:
| Customer Support Representative | Customer Account Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 47.0% Female, 53.0% | Male, 46.2% Female, 53.8% |
| Race ratio | Black or African American, 10.9% Unknown, 5.5% Hispanic or Latino, 20.1% Asian, 7.3% White, 55.4% American Indian and Alaska Native, 0.8% | Black or African American, 12.1% Unknown, 5.2% Hispanic or Latino, 19.9% Asian, 6.5% White, 55.6% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |