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The differences between customer support representatives and customer relations representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer support representative and a customer relations representative. Additionally, a customer relations representative has an average salary of $38,632, which is higher than the $37,404 average annual salary of a customer support representative.
The top three skills for a customer support representative include technical support, windows and customer inquiries. The most important skills for a customer relations representative are customer relations, customer complaints, and team-oriented environment.
| Customer Support Representative | Customer Relations Representative | |
| Yearly salary | $37,404 | $38,632 |
| Hourly rate | $17.98 | $18.57 |
| Growth rate | -4% | -4% |
| Number of jobs | 243,140 | 235,295 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 51% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A customer support representative is responsible for answering calls and correspondence, providing customer assistance in various technical issues, concerns, or difficulties. There are also instances when they must make calls to follow-up on the issues, or even sell products and services. Most of the time, a customer support representative has a certain quota to reach and works under a manager's supervision. Furthermore, it is essential to keep accurate records and report to managers or supervisors should there be any problems.
A customer relations representative is responsible for providing the highest customer service by interacting with customers to respond to their inquiries and concerns, process their requests, and resolve their complaints. Customer relations representatives assist the customers with their needs by offering products and services according to their requirements and budget limitations. They may also sell newly launched products to the customers, discuss features and usability, and generate payments and delivery details. A customer relations representative must have excellent communication and organizational skills to maintain healthy business relationships with the customers to achieve the company's long-term goals and objectives.
Customer support representatives and customer relations representatives have different pay scales, as shown below.
| Customer Support Representative | Customer Relations Representative | |
| Average salary | $37,404 | $38,632 |
| Salary range | Between $29,000 And $47,000 | Between $29,000 And $50,000 |
| Highest paying City | Boston, MA | New York, NY |
| Highest paying state | Alaska | New Jersey |
| Best paying company | University of California, Berkeley | Cook Children's Medical Center |
| Best paying industry | Finance | Finance |
There are a few differences between a customer support representative and a customer relations representative in terms of educational background:
| Customer Support Representative | Customer Relations Representative | |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 51% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer support representatives' and customer relations representatives' demographics:
| Customer Support Representative | Customer Relations Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 47.0% Female, 53.0% | Male, 29.8% Female, 70.2% |
| Race ratio | Black or African American, 10.9% Unknown, 5.5% Hispanic or Latino, 20.1% Asian, 7.3% White, 55.4% American Indian and Alaska Native, 0.8% | Black or African American, 11.5% Unknown, 5.4% Hispanic or Latino, 20.3% Asian, 6.3% White, 55.8% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |