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The differences between customer support representatives and customer support coordinators can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer support representative and a customer support coordinator. Additionally, a customer support representative has an average salary of $37,404, which is higher than the $37,136 average annual salary of a customer support coordinator.
The top three skills for a customer support representative include technical support, windows and customer inquiries. The most important skills for a customer support coordinator are POS, front end, and customer support.
| Customer Support Representative | Customer Support Coordinator | |
| Yearly salary | $37,404 | $37,136 |
| Hourly rate | $17.98 | $17.85 |
| Growth rate | -4% | -4% |
| Number of jobs | 243,140 | 259,956 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 51% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A customer support representative is responsible for answering calls and correspondence, providing customer assistance in various technical issues, concerns, or difficulties. There are also instances when they must make calls to follow-up on the issues, or even sell products and services. Most of the time, a customer support representative has a certain quota to reach and works under a manager's supervision. Furthermore, it is essential to keep accurate records and report to managers or supervisors should there be any problems.
A customer service coordinator is an individual who motivates and supervises customer service teams for business performance maximization. Customer service coordinators make sure that customer loyalty and satisfaction are met. They analyze complaints, design and implement campaigns for customer retention, and develop new procedures. The skills needed for this job include procurement management, accounting, and finance skills, documentation management, and organizational skills. They should also have strong communication and interpersonal skills.
Customer support representatives and customer support coordinators have different pay scales, as shown below.
| Customer Support Representative | Customer Support Coordinator | |
| Average salary | $37,404 | $37,136 |
| Salary range | Between $29,000 And $47,000 | Between $25,000 And $53,000 |
| Highest paying City | Boston, MA | San Jose, CA |
| Highest paying state | Alaska | Massachusetts |
| Best paying company | University of California, Berkeley | Arrow Electronics |
| Best paying industry | Finance | Technology |
There are a few differences between a customer support representative and a customer support coordinator in terms of educational background:
| Customer Support Representative | Customer Support Coordinator | |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 51% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer support representatives' and customer support coordinators' demographics:
| Customer Support Representative | Customer Support Coordinator | |
| Average age | 40 | 40 |
| Gender ratio | Male, 47.0% Female, 53.0% | Male, 42.9% Female, 57.1% |
| Race ratio | Black or African American, 10.9% Unknown, 5.5% Hispanic or Latino, 20.1% Asian, 7.3% White, 55.4% American Indian and Alaska Native, 0.8% | Black or African American, 11.6% Unknown, 5.5% Hispanic or Latino, 20.4% Asian, 6.9% White, 54.9% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |