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Data operations director vs service delivery manager

The differences between data operations directors and service delivery managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-8 years to become both a data operations director and a service delivery manager. Additionally, a data operations director has an average salary of $150,529, which is higher than the $102,213 average annual salary of a service delivery manager.

The top three skills for a data operations director include tableau, visualization and project management. The most important skills for a service delivery manager are service delivery, project management, and cloud.

Data operations director vs service delivery manager overview

Data Operations DirectorService Delivery Manager
Yearly salary$150,529$102,213
Hourly rate$72.37$49.14
Growth rate16%16%
Number of jobs133,37271,475
Job satisfaction--
Most common degreeBachelor's Degree, 66%Bachelor's Degree, 67%
Average age4747
Years of experience88

What does a data operations director do?

A data operations director is responsible for managing the company's database and ensure the safety and security of all the data to prevent unauthorized access and information risk. Data operations directors coordinate with data engineers to design systems that would support business functions and operations. They also implement data handling procedures to organize data accurately and properly dispose of outdated ones. A data operations director reports all system failures and leads network infrastructures to improve the performance of data systems.

What does a service delivery manager do?

A service delivery manager is primarily responsible for overseeing department operations, ensuring everything is running smoothly and that all customers receive optimal services. They are also responsible for performing technical tasks such as addressing issues and concerns, troubleshooting, spearheading system repairs and maintenance, and performing corrective measures. They also have clerical duties such as producing progress reports and presentations, maintaining data and records, managing budgets and expenditures, setting goals, assessing workforce performance, and adhering to deadlines. Furthermore, as a manager, it is essential to lead and encourage the team, all while prioritizing customer satisfaction.

Data operations director vs service delivery manager salary

Data operations directors and service delivery managers have different pay scales, as shown below.

Data Operations DirectorService Delivery Manager
Average salary$150,529$102,213
Salary rangeBetween $104,000 And $217,000Between $74,000 And $140,000
Highest paying CitySan Francisco, CAStamford, CT
Highest paying stateCaliforniaConnecticut
Best paying companyRubicon GlobalMcKinsey & Company Inc
Best paying industryTechnologyFinance

Differences between data operations director and service delivery manager education

There are a few differences between a data operations director and a service delivery manager in terms of educational background:

Data Operations DirectorService Delivery Manager
Most common degreeBachelor's Degree, 66%Bachelor's Degree, 67%
Most common majorBusinessBusiness
Most common collegeCarnegie Mellon UniversityCarnegie Mellon University

Data operations director vs service delivery manager demographics

Here are the differences between data operations directors' and service delivery managers' demographics:

Data Operations DirectorService Delivery Manager
Average age4747
Gender ratioMale, 68.3% Female, 31.7%Male, 72.3% Female, 27.7%
Race ratioBlack or African American, 6.6% Unknown, 5.2% Hispanic or Latino, 10.0% Asian, 12.7% White, 65.3% American Indian and Alaska Native, 0.2%Black or African American, 6.6% Unknown, 5.2% Hispanic or Latino, 9.9% Asian, 12.7% White, 65.4% American Indian and Alaska Native, 0.2%
LGBT Percentage11%11%

Differences between data operations director and service delivery manager duties and responsibilities

Data operations director example responsibilities.

  • Lead account through server refresh, server monitoring and path toward server virtualization.
  • Champion, foster and lead an initiative to migrate core systems from proprietary UNIX to Linux.
  • Introduce and lead the implementation of virtualization technologies throughout the organization.
  • Manage large multisite datacenter environment consisting of mainframe and open systems.
  • Lead team responsible for design of private/public cloud environment supporting widely distribute engineering resources.
  • Manage contract information for provisioning feasibility and establish reporting statistics to track completion of orders for the department.
  • Show more

Service delivery manager example responsibilities.

  • Manage and maintain VCE Vblock, Cisco networking, EMC storage, and VMware server / desktop infrastructure.
  • Manage internal global IPVPN network services, comprise of approximately 1.6K routers / switches / Wi-Fi access points.
  • Manage the back office PBX for VoIP customers which includes porting of phones and ordering new hardware from 3rd party vendors.
  • Leverage the SDLC incremental release model to manage the design and implementation of a new integrate billing and check processing system.
  • Manage and execute ERP implementation and optimization work.
  • Manage virtualization of two data centers and 72 disparate satellite locations.
  • Show more

Data operations director vs service delivery manager skills

Common data operations director skills
  • Tableau, 15%
  • Visualization, 13%
  • Project Management, 9%
  • SAS, 7%
  • Direct Reports, 6%
  • ROI, 6%
Common service delivery manager skills
  • Service Delivery, 16%
  • Project Management, 7%
  • Cloud, 6%
  • Customer Service, 6%
  • Customer Satisfaction, 5%
  • Client Facing, 4%

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