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The differences between decision support analysts and customer support analysts can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a decision support analyst and a customer support analyst. Additionally, a decision support analyst has an average salary of $81,227, which is higher than the $65,147 average annual salary of a customer support analyst.
The top three skills for a decision support analyst include data analysis, SAS and tableau. The most important skills for a customer support analyst are customer service, customer support, and technical support.
| Decision Support Analyst | Customer Support Analyst | |
| Yearly salary | $81,227 | $65,147 |
| Hourly rate | $39.05 | $31.32 |
| Growth rate | 10% | 10% |
| Number of jobs | 96,068 | 116,811 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 73% | Bachelor's Degree, 62% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A decision support analyst is a support staff who perform a variety of specialized analyses such as financial analyses and cost-benefit analyses. Your duties typically include documenting analytical findings, designing and developing data reporting systems tailored for business operations, and providing team members with processed data as needed. Additionally, you will be responsible for managing data integrity and accuracy, diagnosing and troubleshooting system errors, and providing recommendations for improvements of the decision support systems. You are also expected to train other team members on how to use the system.
A customer support analyst is responsible for assisting customers with their service issues, responding to their inquiries and concerns, and resolving their complaints. Customer support analysts strategize techniques in improving the customer's experience by providing outstanding customer services. They also review quality audits and logs to determine the efficiency and effectiveness of services and modify procedures as needed. A customer support analyst must have excellent communication and organizational skills to look for customer solutions that would highly improve the company's reputation to the market.
Decision support analysts and customer support analysts have different pay scales, as shown below.
| Decision Support Analyst | Customer Support Analyst | |
| Average salary | $81,227 | $65,147 |
| Salary range | Between $58,000 And $112,000 | Between $42,000 And $99,000 |
| Highest paying City | Mountain View, CA | San Francisco, CA |
| Highest paying state | California | New Jersey |
| Best paying company | Meta | SAP |
| Best paying industry | Manufacturing | Technology |
There are a few differences between a decision support analyst and a customer support analyst in terms of educational background:
| Decision Support Analyst | Customer Support Analyst | |
| Most common degree | Bachelor's Degree, 73% | Bachelor's Degree, 62% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | Stanford University |
Here are the differences between decision support analysts' and customer support analysts' demographics:
| Decision Support Analyst | Customer Support Analyst | |
| Average age | 42 | 42 |
| Gender ratio | Male, 49.1% Female, 50.9% | Male, 59.9% Female, 40.1% |
| Race ratio | Black or African American, 11.5% Unknown, 5.5% Hispanic or Latino, 13.9% Asian, 12.9% White, 55.8% American Indian and Alaska Native, 0.4% | Black or African American, 13.1% Unknown, 5.3% Hispanic or Latino, 15.2% Asian, 10.5% White, 55.5% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |