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The differences between delivery managers and senior service managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-8 years to become both a delivery manager and a senior service manager. Additionally, a senior service manager has an average salary of $129,065, which is higher than the $113,280 average annual salary of a delivery manager.
The top three skills for a delivery manager include customer service, exceptional client and project management. The most important skills for a senior service manager are project management, client relationships, and business development.
| Delivery Manager | Senior Service Manager | |
| Yearly salary | $113,280 | $129,065 |
| Hourly rate | $54.46 | $62.05 |
| Growth rate | 16% | 16% |
| Number of jobs | 172,434 | 200,790 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 60% | Bachelor's Degree, 68% |
| Average age | 47 | 47 |
| Years of experience | 8 | 8 |
A delivery manager oversees the delivery process and workforce in a company, ensuring accuracy and timeliness. Their responsibilities primarily revolve around coordinating all personnel, managing budgets and schedules, and monitoring all shipments and logistics. A delivery manager must also review orders, address issues and concerns to provide corrective measures quickly, evaluate team members' performance, and train new employees. They may also serve as the point of contact among clients and offer products or services. Furthermore, as a manager, it is essential to lead and encourage the team while implementing the company's policies and guidelines.
Senior Service Managers are roles usually present in a Business Process Outsourcing (BPO) company or a shared service structure. They manage the service level agreement between their company and their clients. They oversee the employees who are expected to hit the targets and ensure that they would consistently meet these targets. Senior Service Managers are decision-makers. They make strategic decisions to ensure that the operations department runs smoothly and would be able to achieve its service level agreements with clients. Senior Service Managers also manage stakeholders. They create professional working relationships with clients, and they are expected to maintain and keep client accounts.
Delivery managers and senior service managers have different pay scales, as shown below.
| Delivery Manager | Senior Service Manager | |
| Average salary | $113,280 | $129,065 |
| Salary range | Between $82,000 And $156,000 | Between $92,000 And $179,000 |
| Highest paying City | San Francisco, CA | San Francisco, CA |
| Highest paying state | California | California |
| Best paying company | Simpson Thacher & Bartlett | NVIDIA |
| Best paying industry | Technology | Professional |
There are a few differences between a delivery manager and a senior service manager in terms of educational background:
| Delivery Manager | Senior Service Manager | |
| Most common degree | Bachelor's Degree, 60% | Bachelor's Degree, 68% |
| Most common major | Business | Business |
| Most common college | Carnegie Mellon University | Carnegie Mellon University |
Here are the differences between delivery managers' and senior service managers' demographics:
| Delivery Manager | Senior Service Manager | |
| Average age | 47 | 47 |
| Gender ratio | Male, 77.2% Female, 22.8% | Male, 66.8% Female, 33.2% |
| Race ratio | Black or African American, 6.5% Unknown, 5.2% Hispanic or Latino, 9.8% Asian, 13.9% White, 64.4% American Indian and Alaska Native, 0.2% | Black or African American, 6.7% Unknown, 5.2% Hispanic or Latino, 10.0% Asian, 12.6% White, 65.2% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 11% | 11% |