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Dell contractor vs technical support technician

The differences between dell contractors and technical support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a dell contractor and a technical support technician. Additionally, a dell contractor has an average salary of $52,960, which is higher than the $40,210 average annual salary of a technical support technician.

The top three skills for a dell contractor include remote desktop, computer system and PC. The most important skills for a technical support technician are customer service, technical support, and patients.

Dell contractor vs technical support technician overview

Dell ContractorTechnical Support Technician
Yearly salary$52,960$40,210
Hourly rate$25.46$19.33
Growth rate10%10%
Number of jobs12,705165,677
Job satisfaction5-
Most common degreeBachelor's Degree, 46%Bachelor's Degree, 40%
Average age4242
Years of experience22

Dell contractor vs technical support technician salary

Dell contractors and technical support technicians have different pay scales, as shown below.

Dell ContractorTechnical Support Technician
Average salary$52,960$40,210
Salary rangeBetween $23,000 And $121,000Between $24,000 And $64,000
Highest paying City-Philadelphia, PA
Highest paying state-Pennsylvania
Best paying company-Ropes & Gray
Best paying industry-Finance

Differences between dell contractor and technical support technician education

There are a few differences between a dell contractor and a technical support technician in terms of educational background:

Dell ContractorTechnical Support Technician
Most common degreeBachelor's Degree, 46%Bachelor's Degree, 40%
Most common majorInformation TechnologyBusiness
Most common collegeCarnegie Mellon UniversityStanford University

Dell contractor vs technical support technician demographics

Here are the differences between dell contractors' and technical support technicians' demographics:

Dell ContractorTechnical Support Technician
Average age4242
Gender ratioMale, 79.2% Female, 20.8%Male, 66.7% Female, 33.3%
Race ratioBlack or African American, 11.6% Unknown, 5.3% Hispanic or Latino, 15.6% Asian, 10.6% White, 56.5% American Indian and Alaska Native, 0.4%Black or African American, 10.6% Unknown, 5.4% Hispanic or Latino, 16.9% Asian, 10.6% White, 56.1% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between dell contractor and technical support technician duties and responsibilities

Dell contractor example responsibilities.

  • Develop Java base IAM system components to manage security and authorizations.
  • Add and delete system from SCCM.
  • Install all the end users documents, pst's, and files to the new upgrade desktop.
  • Diagnose and troubleshoot hardware and software pertaining to system replacement.
  • Coordinate installation of and support for Cisco VoIP system
  • Champion the selection and ultimate use of Java and object-orient design and programming on a web-base financial inventory management system.
  • Show more

Technical support technician example responsibilities.

  • Manage paperwork associate with HVAC procedures.
  • Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
  • Configure firewalls, setup ant-ivirus and other software to ensure proper network connectivity for windows xp, vista and mac os.
  • Assist in database software applications and implementing SQL server solutions.
  • Provide routine and advance technical support to customers for a major VOIP telecommunications company.
  • Provide daily in-person and telephonic customer support services and information to resolve and troubleshoot work-relate.
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Dell contractor vs technical support technician skills

Common dell contractor skills
  • Remote Desktop, 21%
  • Computer System, 20%
  • PC, 17%
  • Windows XP, 12%
  • Troubleshoot, 9%
  • OS, 5%
Common technical support technician skills
  • Customer Service, 19%
  • Technical Support, 16%
  • Patients, 8%
  • Customer Support, 2%
  • Mac, 2%
  • OS, 2%

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