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The differences between desk service coordinators and customer service desks can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become a desk service coordinator, becoming a customer service desk takes usually requires 6-12 months. Additionally, a desk service coordinator has an average salary of $34,995, which is higher than the $34,599 average annual salary of a customer service desk.
The top three skills for a desk service coordinator include customer service, front desk and data entry. The most important skills for a customer service desk are service desk, customer service, and strong customer service.
| Desk Service Coordinator | Customer Service Desk | |
| Yearly salary | $34,995 | $34,599 |
| Hourly rate | $16.82 | $16.63 |
| Growth rate | -4% | -4% |
| Number of jobs | 60,000 | 233,256 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 59% | Bachelor's Degree, 32% |
| Average age | 47 | 40 |
| Years of experience | 6 | 12 |
A desk service coordinator oversees help desk services to ensure clients and employees receive optimal support. Although their duties vary upon their company or industry of employment, it usually entails setting goals and guidelines, establishing schedules and protocols, arranging various services, and developing strategies to optimize operations and services. They also address issues and concerns, solving them promptly and efficiently. Moreover, as a desk service coordinator, it is essential to monitor staff operations and implement the organization's standards and regulations.
The responsibilities of working in a customer service desk primarily revolves around ensuring customer satisfaction by responding to their inquiries and concerns. There are instances when it is required to provide directions, locate products, make reservations, and resolve various issues. There may also be administrative tasks such as handling and making calls, assisting customers in filling out forms, preparing paperwork and reports, arranging records, and coordinating with various staff members to ensure that a customer receives quality service.
Desk service coordinators and customer service desks have different pay scales, as shown below.
| Desk Service Coordinator | Customer Service Desk | |
| Average salary | $34,995 | $34,599 |
| Salary range | Between $27,000 And $45,000 | Between $25,000 And $47,000 |
| Highest paying City | - | Atwater, CA |
| Highest paying state | - | Alaska |
| Best paying company | - | SAIC |
| Best paying industry | - | Manufacturing |
There are a few differences between a desk service coordinator and a customer service desk in terms of educational background:
| Desk Service Coordinator | Customer Service Desk | |
| Most common degree | Bachelor's Degree, 59% | Bachelor's Degree, 32% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | - |
Here are the differences between desk service coordinators' and customer service desks' demographics:
| Desk Service Coordinator | Customer Service Desk | |
| Average age | 47 | 40 |
| Gender ratio | Male, 28.8% Female, 71.2% | Male, 28.8% Female, 71.2% |
| Race ratio | Black or African American, 10.2% Unknown, 4.8% Hispanic or Latino, 18.5% Asian, 5.7% White, 60.1% American Indian and Alaska Native, 0.7% | Black or African American, 10.5% Unknown, 5.3% Hispanic or Latino, 21.3% Asian, 6.5% White, 55.6% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 8% | 7% |